Kaylee Garcia
Stephenville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and years of experience in the Medical field. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Case Manager
Private Care Services
10.2014 - 11.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Provided leadership, guidance and support to staff members.
- Researched best practices and developed strategies to improve program outcomes.
Medical Records Clerk
City Medical And Surgical Clinic
04.2009 - 08.2011
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Maintained patient records in compliance with security regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
- Maintained patient privacy and security by monitoring access to electronic health records and reporting any unauthorized activity.
- Streamlined medical record retrieval by implementing an efficient filing system.
- Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
- Contributed to the development of new policies and procedures related to health information management, ensuring compliance with industry standards and regulations.
- Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
- Expedited processing times for incoming correspondence through prompt distribution amongst appropriate staff members.
- Supported quality improvement initiatives within the healthcare facility by providing accurate and timely data related to patient outcomes, treatment plans, and clinical performance measures.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Safeguarded vital patient information from loss or damage through proper storage techniques and disaster recovery planning efforts.
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
- Improved workflow efficiency within the department by proactively addressing issues related to organization and storage of physical files.
- Minimized potential reimbursement delays by verifying the accuracy and completeness of diagnostic codes entered into patient records.
- Optimized office space utilization by implementing a color-coded filing system for easier navigation and file location.
- Reduced errors in patient billing by carefully verifying insurance information during the registration process.
- Tracked and monitored requests for medical records release.
- Verified accuracy of patient information in medical records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Followed exact procedures for handling transfers and other releases of medical records.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Processed and tracked requests for medical records from external organizations.
- Scanned and uploaded medical records into electronic medical records system.
- Followed up with medical staff regarding missing information in patient records.
- Transcribed and entered patient medical information into electronic medical records systems.
- Sorted and distributed incoming and outgoing medical records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Assisted in preparation of medical reports for external parties.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Researched and resolved medical record discrepancies.
- Assisted in training new staff on medical record processing and filing procedures.
- Generated and maintained statistical data related to medical records.
Education
High School Diploma -
Houston Academy
Stephenville, TXNo Degree - Nursing
Tarleton State University
Stephenville, TX05.2013
Skills
- Problem-Solving
- Organization and Multitasking
- Email and Telephone Etiquette
- Decision-Making
- Data Entry and Analysis
- Referral Coordination
- Health History Documentation
- Indirect Patient Care
- Proficient in [Software]
- Positive Attitude
Timeline
Case Manager
Private Care Services
10.2014 - 11.2023
Medical Records Clerk
City Medical And Surgical Clinic
04.2009 - 08.2011
High School Diploma -
Houston Academy
No Degree - Nursing
Tarleton State University
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