Kaylee Gloyd
Refund Clerk
Sikeston,MO
Work Preference
Summary
Dynamic professional with extensive experience at Missouri Delta Medical Center, excelling in medical record management and customer service enhancement. Proven ability to implement workflow improvements, ensuring data entry accuracy and confidentiality. Strong multitasking skills and effective communication fostered a collaborative environment, significantly improving operational efficiency and patient satisfaction.
Offering strong organizational skills and keen ability to maintain accurate records. Brings solid understanding of office software and data entry. Ready to use and develop administrative and communication skills in Desired Position role.
Overview
3
3
years of professional experience
Work History
Refund Clerk
Missouri Delta Medical Center
Sikeston, MO
10.2024 - Current
- Assisted in maintaining organized medical records to ensure compliance with healthcare regulations.
- Supported billing and coding processes by verifying insurance information and updating patient accounts.
- Trained new clerical staff on procedures and systems to promote consistency in administrative tasks.
- Implemented workflow improvements that enhanced operational efficiency within the department.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Enhanced customer service with timely and accurate information when handling inquiries.
CNA
Poplar Bluff Regional Medical Center
Poplar Bluff, MO
05.2025 - 10.2025
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs, reporting changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of patient care areas to promote hygiene standards.
- Documented patient information accurately in electronic health records for efficient communication.
- Collaborated with interdisciplinary teams to enhance patient care plans and outcomes.
- Educated patients and families on care procedures, fostering understanding and compliance.
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
Crew Member
Dairy Queen Grill & Chill
Poplar Bluff, MO
04.2023 - 12.2024
- Assisted in maintaining cleanliness and organization of work areas.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated kitchen equipment safely while preparing food items according to standards.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Monitored stock levels and communicated needs for replenishment to supervisors.
- Followed safety protocols to maintain a safe working environment for all crew members.
- Adapted quickly to new tasks and procedures, demonstrating flexibility in a fast-paced setting.
- Supported training of new crew members on operational procedures and customer service standards.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Skills
Medical record management
Minimal Billing and coding support
Insurance verification
Data entry accuracy
Customer service enhancement
Multitasking efficiency
Document management systems
Patient account updates
Confidential information handling
Communication skills
Interdisciplinary collaboration
Office equipment operation
Time management skills
Telephone etiquette
Customer satisfaction
Administrative support
Filing systems
Database entry
Prioritization
File maintenance
Document management
Database management
Quality management
Processing mail
Mail sorting
Typing speed
File and database management
Spreadsheet development
Education
CNA -
Poplar Bluff Technical Career Center
Poplar Bluff, MOHigh School Diploma -
Poplar Bluff Senior High School
Poplar Bluff, MOTimeline
CNA
Poplar Bluff Regional Medical Center
05.2025 - 10.2025
Refund Clerk
Missouri Delta Medical Center
10.2024 - Current
Crew Member
Dairy Queen Grill & Chill
04.2023 - 12.2024
CNA -
Poplar Bluff Technical Career Center
High School Diploma -
Poplar Bluff Senior High School
Languages
American Sign Language
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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