Kaylee Goodie
Holden
Summary
A dynamic professional with a proven track record in enhancing customer experiences and revenue growth at Glowgetters. Excelled in hygiene and sanitation, alongside a strong work ethic, contributing to significant salon efficiency. Skilled in sales and upselling, consistently fostering teamwork to exceed performance metrics. Achieved notable customer retention through exceptional service and product knowledge.
Overview
11
11
years of professional experience
Work History
Spray Tan Technician
Glowgetters
05.2024 - Current
- Participated in staff meetings discussing strategies for improving salon efficiency, enhancing customer experiences, and driving overall performance metrics.
- Supported team members in daily tasks, fostering a collaborative work environment focused on quality service delivery for all clients.
- Increased customer retention through exceptional customer service and follow-up care recommendations.
- Contributed to salon revenue growth through upselling complementary products such as tanning extenders or body scrubs.
Customer Service Representative
Aubuchon Hardware
04.2020 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Billing Specialist
Northern Light Eastern Maine Medical Center
08.2023 - 02.2024
- Monitored account aging reports to identify overdue accounts.
- Generated monthly billing statements with precise account information.
- Handled customer inquiries by providing clear explanations of charges and payment options.
- Updated customer account information for accurate billing processes.
Financial Advisor
Optum
12.2022 - 08.2023
- Researched market trends to identify potential investment opportunities for clients.
- Developed strong relationships with clients by offering personalized financial advice and services.
- Delivered presentations on financial literacy to attract potential clients and build brand awareness.
- Reviewed documentation for accuracy to maintain adherence to regulatory requirements.
Referral Coordinator
Penobscot Respiratory
05.2021 - 12.2022
- Addressed referral discrepancies to minimize delays, enhancing overall patient care.
- Coordinated efforts with various departments to ensure seamless patient transitions between services.
- Managed multiple referral requests simultaneously to ensure timely processing and resolution.
- Established strong relationships with external providers through regular updates and follow-ups.
Customer Service Representative
Covenant Health Systems
01.2020 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bartender
Brewster’s
05.2014 - 06.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Pats Pizza Holden
05.2014 - 05.2015
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
High School Diploma -
Hermon High School
Hermon, ME06.2010
Skills
- Hygiene and sanitation
- Professional ethics
- Appointment scheduling
- Sales and upselling
- Marketing and promotion
- Teamwork
- Strong work ethic
- Customer service
Timeline
Spray Tan Technician
Glowgetters
05.2024 - Current
Billing Specialist
Northern Light Eastern Maine Medical Center
08.2023 - 02.2024
Financial Advisor
Optum
12.2022 - 08.2023
Referral Coordinator
Penobscot Respiratory
05.2021 - 12.2022
Customer Service Representative
Aubuchon Hardware
04.2020 - 04.2021
Customer Service Representative
Covenant Health Systems
01.2020 - 05.2021
Bartender
Brewster’s
05.2014 - 06.2019
Bartender
Pats Pizza Holden
05.2014 - 05.2015
High School Diploma -
Hermon High School
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