Kaylee Govannucci
Irwin,PA
Summary
Results-oriented District Manager with over eleven years of experience in the food service industry, advancing from Crew Member to leadership roles. Proven expertise in operational management and team development, fostering a positive work environment that enhances performance. Committed to continuous learning and contributing to team success while embracing new challenges.
Overview
12
12
years of professional experience
Work History
District Manager
Dunkin
Irwin, PA
08.2014 - Current
- Managed daily operations across multiple store locations.
- Trained and developed staff to enhance service quality.
- Implemented operational standards to ensure consistency and efficiency.
- Conducted regular store inspections to ensure compliance with safety regulations and operational standards.
- Conducted regular store inspections for compliance and safety.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary action.
- Reviewed time punches for the location's employees and would submit payroll weekly.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Ensured that all stores met their monthly targets by providing guidance and support.
- Regularly communicated updates regarding changes in our company policies or procedures down through store level employees.
- Mentored and developed management teams, enhancing leadership capabilities and performance.
Unit Clerk
Westmoreland Hospital
Greensburg, Pennsylvania
11.2020 - 04.2021
- Answered phone calls from patients' families, directing them to the nurse in charge to facilitate timely communication.
- Answered incoming ambulance calls to assess patient needs and direct appropriate response.
- Printed and prepared transfer packets for patients, ensuring accurate documentation for future transfers.
- Collect all paperwork and imaging for patients who are transferred to another hospital.
- Set up rides for patients to either living facilities or other hospitals.
- Submitted discharge information to billing via computer, streamlining the billing process.
Education
Business Management - Business Management
Westmoreland Community College
Westmoreland City, PA05-2020
Human Resource Management - Human Resources Management
Westmoreland Community College
Westmoreland City, PA05-2020
Skills
- Customer relationship management
- Team leadership
- Employee training
- Staff supervision
- Staff training
- Training and coaching
- Staff development
- Inventory control
- Team supervision
- Employee development
- Development coaching
- Time management
- Financial oversight
Timeline
Unit Clerk
Westmoreland Hospital
11.2020 - 04.2021
District Manager
Dunkin
08.2014 - Current
Human Resource Management - Human Resources Management
Westmoreland Community College
Business Management - Business Management
Westmoreland Community College
Education and Training
other,other