Jonathan Forbs

• Oversaw daily operations across multiple car wash locations, ensuring consistent service quality and customer satisfaction.
• Implemented standard operating procedures that streamlined workflows and improved service delivery.
• Trained and mentored staff on customer service practices to improve client satisfaction.
• Trained and mentored staff on customer service practices, leading to increased client satisfaction.
• Implemented standard operating procedures that streamlined workflows and enhanced efficiency.
• Analyzed financial data to pinpoint improvement areas, driving strategic initiatives for growth in stores.
• Analyzed financial data to identify improvement areas, informing strategic initiatives for store growth.
• Collaborated with various departments to achieve strategic goals and optimize business practices.

Drove operational excellence through regular audits and site visits across all locations.

• Monitored P&L to optimize labor costs, drive sales growth, and implement effective local marketing strategies.
• Coached store managers to improve team performance and accountability.
• Collaborated with store managers to recruit, train, and develop team members, creating a skilled and engaged workforce.
• Monitored P&L to optimize labor costs and drive sales growth through local marketing strategies.
• Served as primary contact for store managers in resolving escalated customer concerns.
• Maintained compliance with safety regulations and company policies at all sites.
• Implemented cash management procedures, including daily reconciliations and audits.

- Drove year-over-year sales growth and improved district margins through strategic initiatives.

- Directed operations with strategic vision and supported sustained growth through detailed long-range planning.

• Introduced innovative methods that strengthened selling performance and increased sales and profitability.
• Coached general managers in building high-performance culture and enhancing consultative sales techniques to drive team effectiveness.
• Trained and mentored sales and general managers through targeted education programs that strengthened leadership capabilities.
• Developed strategic business plans focused on print marketing, technical services, and B2B partnerships to align with organizational goals.
• Managed inventory levels and led corrective action planning to reduce long-term costs.
• Evaluated performance metrics to uncover process improvement opportunities and recommend actionable solutions.
• Recruited, trained, coached, and evaluated staff performance to support maximum efficiency.
• Established KPIs for tracking performance against goals.
• Developed and implemented operational policies and procedures to support organizational objectives.
• Implemented policies and standard operating procedures while managing quality customer service and logistics.
• Identified deficiency areas and completed root-cause analysis to solve problems.
• Supported senior leadership during executive decision-making by generating daily reports and recommending corrective actions and improvements.
• Produced SOPs to document workplace procedures and improve productivity through standardization.