Kaylee Gragg
Ada,US
Summary
Dedicated and versatile professional with experience in customer service, salon operations, and hospitality. Proven ability to thrive in fast-paced environments while maintaining exceptional attention to detail and a positive attitude. Adept at building strong client relationships, managing diverse tasks, and delivering outstanding service. Skilled in multitasking, time management, and teamwork, with a commitment to creating enjoyable experiences for customers and supporting team success. Seeking to leverage these skills in a dynamic role that values service excellence and adaptability.
Overview
4
4
years of professional experience
Work History
Behavioral Health Case Manager 2
Unity Point Counseling and Resource Center
Ada, OK
02.2025 - Current
- Facilitates group sessions in schools, teaching Botvin LifeSkills, emotional regulation, and practical life skills to promote student well-being and resilience.
- Supports students individually and in groups to build coping strategies, communication skills, and conflict resolution abilities.
- Develops and implemented educational materials and activities tailored to diverse student needs to maximize engagement and learning outcomes.
Waitress
Papa Gjorios
Ada, OK
03.2024 - Current
- Provided exceptional customer service by accurately taking and delivering orders, ensuring a pleasant dining experience for guests.
- Maintained a thorough knowledge of menu items, including specials and dietary options, to answer customer inquiries and make recommendations.
- Handled cash and card transactions efficiently, ensuring accuracy and adhering to company policies.
- Collaborated with kitchen staff and team members to ensure timely and accurate order preparation and delivery.
- Ensured cleanliness and organization of dining areas, adhering to health and safety standards.
- Resolved customer concerns promptly and professionally to maintain satisfaction and loyalty.
- Assisted with opening and closing duties, including table setting, restocking supplies, and end-of-day reports.
Hairstylist's Assistant
Krave Salon
Ada, OK
09.2022 - 02.2025
- Supported lead stylists in delivering high-quality hair care and styling services, ensuring client satisfaction.
- Prepared workstations, sanitized tools, and maintained a clean and organized salon environment in compliance with hygiene standards.
- Assisted with shampooing, conditioning, and blow-drying to prepare clients for styling services.
- Scheduled appointments, managed client check-ins, and provided exceptional customer service to enhance the salon experience.
- Mixed and applied hair treatments, colors, and other chemical products under stylist supervision.
- Kept inventory stocked by monitoring supplies and restocking as needed.
Education
Bachelor of Arts - Social Work
East Central University
Ada05-2024
High School Diploma -
Latta High School
Latta05-2020
Skills
- Customer Service Excellence
- Time Management
- Communication Skills
- Problem-Solving
- Adaptability
- Attention to Detail
Accomplishments
- National Honors Society
Education and Training
other,other