Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

PEGGY ROPPPEL

Ada

Summary

Hardworking and knowledgeable Store Manager committed to developing operations knowledge and leadership abilities. Hard worker implements groundbreaking new strategies to increase brand awareness and maximize customer loyalty. Promptly addresses customer questions and concerns to build overall satisfaction.

Overview

27
27
years of professional experience

Work History

Store Manager

Bath and Body
07.2024 - Current
  • Established customer relationships to enhance business, profitability, and brand loyalty.
  • Analyzed store reports to assess performance, drive sales growth, and minimize expenses.
  • Directed store merchandising standards for an organized and engaging shopping experience.
  • Promoted team culture with shared sales, service, and productivity objectives.
  • Scheduled shifts strategically to reduce labor costs while maximizing productivity.
  • Implemented loss prevention strategies to decrease shrinkage and mitigate theft.
  • Recruited and hired employees based on skills, preparedness, and experience.
  • Set performance expectations and executed improvement plans to achieve targets.

Store Manager

Petco
01.2019 - 05.2024
  • Delegated assignments to ensure adequate coverage and maintain store standards.
  • Established performance expectations and implemented improvement plans for employee targets.
  • Directed store merchandising to create organized, engaging in-store experiences.
  • Built customer relationships to enhance business, profitability, and brand loyalty.
  • Interacted with customers on sales floor to build rapport and provide product expertise.
  • Implemented loss prevention strategies to minimize shrinkage and deter theft.
  • Recruited, interviewed, and hired employees based on strengths and experience.
  • Monitored staff schedules to adapt to changing operational demands.

General Manager

Staples
01.1999 - 01.2019
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Education

Bachelor of Science - Biology/Chemistry

East Central University
Ada, Ok
05.1996

Skills

  • Leadership and organization
  • Proactive thinking
  • Customer service excellence
  • Strong work ethic

LANGUAGES

English, Fluent

Timeline

Store Manager

Bath and Body
07.2024 - Current

Store Manager

Petco
01.2019 - 05.2024

General Manager

Staples
01.1999 - 01.2019

Bachelor of Science - Biology/Chemistry

East Central University