Selaima Langi
Las Vegas,NV
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Guest Service Assistance Manager
Caesars Entertainment
Las Vegas, NV
02.2025 - Current
- Oversaw daily operations, ensuring compliance with regulatory standards and company policies.
- Led team of leads and agents in implementing strategic initiatives to enhance guest experience and operational efficiency.
- Developed and executed training programs to improve staff performance and service quality across multiple departments.
- Analyzed customer feedback data to identify trends and implement improvements for service delivery.
- Directed operational strategies to enhance customer service and guest satisfaction across multiple venues.
Assistant Guest Service Manager
Wyndham Grand Desert
Las Vegas, NV
02.2023 - Current
- Analyzed customer feedback data to identify areas of improvement within the department.
- Conducted regular meetings with guest services personnel to discuss progress and address any concerns or issues.
- Assessed customer satisfaction levels by conducting post-stay surveys or interviews.
- Oversaw daily operations at the front desk, including check-in and check-out processes, reservations.
- Monitored staff performance to ensure adherence to established customer service standards.
- Developed and implemented strategies to maximize customer satisfaction and loyalty.
Inventory Control Specialist
Wyndham Desert Blue
Las Vegas, NV
06.2022 - 02.2023
- Audited and corrected discrepancies in inventory numbers
- Completed physical inventory counts each month
- Verified incoming products and checked delivery totals to keep system records current and accurate
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decision
Executive Housekeeping Manager
Wyndham Kona Coast Resort
Kailua-Kona, HI
09.2019 - 06.2022
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time
- Evaluated employee performance and recommended promotions, transfers and dismissals
- Oversaw daily housekeeping operations, ensuring cleanliness and guest satisfaction across 400+ rooms.
- Maintained required records of work hours, budgets and payrolls
- Completed financial tasks by estimating costs and preparing and managing budgets.
Housekeeping Manager
Hilton Grand Vacation Waikoloa
Waikoloa, HI
10.2017 - 10.2019
- Maintained standard procedures for cleaning and developed new methods to increase efficiency
- Supervised daily housekeeping operations, ensuring adherence to quality standards.
- Used Kronos and Opera to create and maintain inventory and scheduling records
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Handled guest complaints about housekeeping services and referred problems to management
- Directed team of 68 personnel in busy hotel with 1647 rooms
- Implemented inventory management systems for efficient supply tracking and ordering.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
Front Desk Agent
Wyndham Holua Resort At Mauna Loa Village
Kailua-Kona, HI
06.2017 - 10.2017
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities
- Confirmed relevant guest information and payment methods to prevent fraud
- Took reservations over phone, in person and via computer for guests and provided confirmation information
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
- Answered multi-line phone system and greeted callers enthusiastically
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Collected room deposits, fees and payments
- Answered customer telephone calls promptly and appropriately handled needs
- Used internal software to process reservations, check-ins and check-outs
- Managed more than 30 customer calls and increased sale by 10% per day.
Housekeeping Manager
Hilton Waikoloa Village
Kailua-Kona, HI
06.2016 - 10.2017
- Coordinated household cleaning service operations and managed client relations
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Completed schedules, shift reports and other business documentation
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards
- Worked with front desk to respond promptly to all guest requests
- Trained and mentored all new personnel to maximize quality of service and performance
- Promoted safety by demonstrating proper operation and training staff on power equipment tools
- Evaluated employee performance and developed improvement plans
- Drove improvements to workflow and room turnover with hands-on, proactive management style
- Directed team of 85 personnel in busy hotel with 1347 rooms
- Placed orders for housekeeping supplies and guest toiletries
- Maintained controls over expenses and inventory for optimal budget tracking
- Communicated repair needs to maintenance staff.
General Manager Administration
Castle Resorts And Hotel
Kailua-Kona, HI
02.2011 - 04.2017
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Reduced corporate risk by managing shrink processes and controlling inventory levels
- Developed training programs to mentor staff, fostering professional growth and team cohesion.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Implemented operational strategies and effectively built customer and employee loyalty
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system
- Directed successful operational turnaround, eliminating over $40000 in debt within 1 year
Front Office and Housekeeping Manager
Royal Kona Resorts
Kailua-Kona, HI
06.2009 - 02.2011
- Interpreted management directives to define and document administrative staff processes
- Coached employees through day-to-day work and complex problems
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates
- Oversaw quality control and productivity rates to increase revenue and production times
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
- Standardized office structures and processes to promote collaboration and increased performance
- Utilized client and staff feedback to maintain customer partnerships and increase revenue
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse
- Prepared reports to assist business leaders with key decision making and strategic operational planning
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Assisted Front Desk and Housekeeping with interviewing potential employees by asking appropriate questions and providing feedback after interviews
- Analyzed and solved multi-faceted problems that affected executive leaders and business initiatives
- Developed and implemented office management procedures to increasing training team productivity and accuracy
- Established and updated work schedules to account for changing staff levels and expected workloads
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using PMS software
- Collaborated with Accounting and Maintenance departments to achieve 100% result
- Trained team members on new hotel services and products to support promotional efforts
- Managed supervisor itinerary and appointments and streamlined scheduling procedures
- Mentored office employees on proper administrative procedures and how to use programs such as Outlook, PMS, and Kronos, keeping operations consistent and efficient for maximum performance
- Completed bi-weekly payroll for 68 employees
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Improved office operations by automating client correspondence, record tracking and data communications
- Recruited, hired, trained and supervised staff of 68 and implemented mentoring program that offered positive employee engagement.
Housekeeping Manager
King Kamehameha Kona Beach Hotel
Kailua-Kona, HI
06.2006 - 06.2008
- Worked with front desk to respond promptly to all guest requests
- Trained and mentored all new personnel to maximize quality of service and performance
- Promoted safety by demonstrating proper operation and training staff on power equipment tools
- Evaluated employee performance and developed improvement plans
- Drove improvements to workflow and room turnover with hands-on, proactive management style
- Maintained controls over expenses and inventory for optimal budget tracking
- Communicated repair needs to maintenance staff
- Managed team productivity and workflow to exceed quality standards
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning
- Restocked room supplies such as facial tissues for personal touch with every job.
Assistant Housekeeping Manager
Four Season Resorts And Hotel
Kaupulehu, HI
05.1993 - 05.2006
- Completed schedules, shift reports and other business documentation
- Supervised daily housekeeping operations, ensuring high cleanliness standards in guest rooms and public areas.
- Trained and mentored all new personnel to maximize quality of service and performance
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning
- Evaluated employee performance and developed improvement plans
- Maintained controls over expenses and inventory for optimal budget tracking
- Ordered, maintained and distributed supplies and inventory
- Held classes to teach staff facility procedures
- Developed and oversaw budgets for facilities and worked within cost restraints
- Prepared reports and schedules with accuracy
- Reviewed and oversaw construction and renovation projects
Education
Associate of Arts -
University of Hawaii At Manoa
Honolulu, HIHigh School Diploma -
Kaimuki High School
Honolulu, HISkills
- Team leaderships
- Motivational communicator
- Leadership organization
- Team development
- Strong leadership
- Financial planning
- Effective issue management
- Analytical decision-making
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 20 in the development of Four Season Grand Opening and Ocean Tour Opening Team.
- Supervised team of 85 staff members.
Certification
- 7 Days Habit, Four Season Resort - 2 week Training
- CPR Certify Training - 2 Years
Timeline
Guest Service Assistance Manager
Caesars Entertainment
02.2025 - Current
Assistant Guest Service Manager
Wyndham Grand Desert
02.2023 - Current
Inventory Control Specialist
Wyndham Desert Blue
06.2022 - 02.2023
Executive Housekeeping Manager
Wyndham Kona Coast Resort
09.2019 - 06.2022
Housekeeping Manager
Hilton Grand Vacation Waikoloa
10.2017 - 10.2019
Front Desk Agent
Wyndham Holua Resort At Mauna Loa Village
06.2017 - 10.2017
Housekeeping Manager
Hilton Waikoloa Village
06.2016 - 10.2017
General Manager Administration
Castle Resorts And Hotel
02.2011 - 04.2017
Front Office and Housekeeping Manager
Royal Kona Resorts
06.2009 - 02.2011
Housekeeping Manager
King Kamehameha Kona Beach Hotel
06.2006 - 06.2008
Assistant Housekeeping Manager
Four Season Resorts And Hotel
05.1993 - 05.2006
High School Diploma -
Kaimuki High School
Associate of Arts -
University of Hawaii At Manoa