Jawon Jackson
Fayetteville,NC
Summary
Highly motivated and results-driven Retail Account Manager/Store Manager with over 6 years of experience in managing key accounts and driving sales growth. Proven track record of exceeding sales targets and building strong relationships with clients. Skilled in developing effective sales strategies and delivering excellent customer service. Strong communication and negotiation skills, with the ability to collaborate cross- functionally with Retail locations. Adept at identifying opportunities for revenue growth and implementing innovative solutions. Well versed at inventory, operations and cash management. Seeking a challenging retail account manager or leadership position to leverage my skills and contribute to the success of dynamic organization.
Overview
10
10
years of professional experience
Work History
Sales Manager
Verizon Wireless
Fayetteville, NC
01.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
General Store Manager
Verizon Wireless
08.2022 - 06.2024
- Optimized and elevated operations to target current and expected demands
- Delegated work to employees based on shift requirements, individual strengths and unique training
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Monitored staff performance and provided feedback to ensure service standards were met.
- Conducted regular meetings with employees to discuss current operations issues.
- Resolved customer complaints promptly and professionally.
- Recruited, hired, trained, supervised, evaluated, and managed staff members.
- Collaborated with clients and account partners to understand their business needs, identify opportunities for upselling and cross-selling, and provide total solutions
- Created and delivered weekly schedule assignments to staff members in timely manner to have consistent coverage
- Resolved customer problems by investigating issues, answering questions and building rapport
- Consistently exceeded sales targets while providing excellent customer service
Assistant Store Manager
Verizon Wireless, Norfolk
01.2022 - 08.2022
- Surpassed monthly targeted quota for dual language
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Review and breakdown reports and data
- Provide excellent customer service
- Develop & expand knowlede base around products and services
- Tracked and recorded inventory and sales reports
- Provided sales support to specialists to develop employees
Interim Retail Business Account Manager
Verizon Wireless
08.2021 - 12.2021
- Consistently exceeded sales targets while providing excellent customer service
- Managed a portfolio/funnel of key retail business accounts developing strong relationships and sales growth
- Collaborated with clients and account partners to understand their business needs, identify opportunities for upselling and cross-selling, and provide total solutions
- Mentored & trained new sales associates to promote business growth for the store and build a positive culture
- Successfully negotiated contracts and price agreements resulting in increase revenue
Project Lead
Youth in Motion Non Profit
05.2014 - 05.2016
- Fighting obesity in the community amongst kids.
- Coordinate daily tasks and activities to influence a healthy lifestyle and eating habit
- Motivate and mentor children throughout the community
- File incident reports
- Assigned tasks to team members and monitored progress.
- Conducted regular meetings with key personnel to discuss progress and address any issues.
- Developed and implemented project plans, schedules and budgets.
Education
Associate of Applied Science - Science
Southside Virginia Community College
05.2014
Skills
- Stock Management
- Sales Analysis
- Lead Generation
- Cold Calling
- Client Relationship Management
- Performance Evaluations
- Networking Skills
- Team Leaderships
Accomplishments
Q1 Territory Phone Add Store 2024
NCC Manager Investment Program Recipient 2024
Q1 Territory Phone Add Leader 2023
Digital Adoption/Touchless Leader 2021
Timeline
Sales Manager
Verizon Wireless
01.2024 - Current
General Store Manager
Verizon Wireless
08.2022 - 06.2024
Assistant Store Manager
Verizon Wireless, Norfolk
01.2022 - 08.2022
Interim Retail Business Account Manager
Verizon Wireless
08.2021 - 12.2021
Project Lead
Youth in Motion Non Profit
05.2014 - 05.2016
Associate of Applied Science - Science
Southside Virginia Community College