Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rukhsar Moosa

Houston,TX

Summary

Experienced Store Manager offering proven history of success in retail store management. Well-versed in all areas of operations, including promotional planning, financial administration and inventory management. Organized and analytical problem-solver skilled in resolving challenges to meet business demands. Results-focused Supervisor offering 2 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Driven Retail Manager with more than 2 years of experience and successful background in resolving routine and unique issues to drive continued revenue growth and increase customer loyalty. Accomplished Manager with 2 year track record of success encompassing problem resolution, business development and customer relations. Thrive in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls. Agile and adaptable team leader with stellar Sales history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Industrious Store Manager possessing strong motivational, communication and organizational skills. Fully invested in increasing profits and exceeding customer expectations. Currently looking for suitable position with reputable and forward-looking company. Motivated Store Manager focused on increasing efficiency while reducing costs. Resourceful and forward-thinking with hard-working and dedicated mindset. Desire leadership position with growing company. Store Manager bringing strengths in sales, service and team leadership demonstrated by 2 year career history in retail environments. Consistent record of increasing sales, cutting costs and developing exceptional front end teams. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Overview

5
5
years of professional experience

Work History

Sales Manager

Cricket Wireless
02.2023 - 11.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.

Sales Associate

Jared Galleria Of Jewelry
01.2022 - 12.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Retail Store Manager

Zagg Invisibleshield
02.2019 - 12.2019
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals
  • Submitted orders for new inventory
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles
  • Improved sales process and tracking with implementation of new point of sale (POS) system
  • Drafted invoices for completed work
  • Trained team members in successful strategies to meet operational and sales targets
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Optimized store displays and appearance via strategic merchandising
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
  • Kept orderly and accurate accounting records by monitoring sales documentation
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions
  • Trained new employees on proper protocols and customer service standards
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
  • Answered questions about store policies and concerns to support positive customer experiences
  • Examined merchandise to verify correct pricing and attractive displays
  • Coordinated with day management regarding on-going issues
  • Generated spreadsheets detailing sales information
  • Submitted reports to senior management to aid in business decision-making and planning
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates
  • Performed nightly store and team performance audits
  • Analyzed customer levels and planned resources according to needs
  • Brought in over $10,000 in revenue per shift
  • Increased profit by streamlining operations
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
  • Walked around facility frequently to check activities
  • Addressed and resolved strategy issues to support sales management and guide business direction
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Prepared materials for following shift
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Resolved customer service issues promptly
  • Promoted business strategy by implementing improvements based on guest feedback
  • Designed improvement plans.

Education

Bachelor of Commerce - Social Sciences

St Annes Girls High School
03.2017

Skills

  • Team Leadership
  • Scheduling
  • Staff Management
  • Sales Training
  • Point of Sale Systems
  • Accurate Money Handling
  • Store Management
  • Quality assurance
  • Merchandising
  • Dependable and reliable
  • Stock management
  • Scheduling knowledge
  • Strong multi-tasking
  • Meticulously detail-oriented
  • Decision-making skill
  • Relationship building
  • Recruitment
  • Product development
  • Employee reviews
  • Coaching and mentoring
  • Employee scheduling
  • Effective leader
  • Staff training/development
  • Business Development
  • Client account management
  • Relationship Building
  • Sales team training
  • Goals and performance
  • Motivational Skills
  • Product Knowledge
  • Sales expertise
  • Client Relationship Management
  • Sales strategy development
  • Strategic Planning
  • Direct Sales
  • Goal Setting

Languages

Urdu
Full Professional
English
Full Professional

Timeline

Sales Manager

Cricket Wireless
02.2023 - 11.2023

Sales Associate

Jared Galleria Of Jewelry
01.2022 - 12.2022

Retail Store Manager

Zagg Invisibleshield
02.2019 - 12.2019

Bachelor of Commerce - Social Sciences

St Annes Girls High School
Rukhsar Moosa