Marissa Judge
Chula Vista,CA
Summary
Dynamic and results-driven professional with a proven track record of cultivating positive relationships with clients and colleagues while leveraging exceptional secretarial, computer, and customer service skills. Adept at enhancing team productivity and fostering a collaborative work environment. Seeking a challenging role within an organization that values dedication and expertise, with the opportunity to fully utilize skills to drive success. Open to relocation and authorized to work in the U.S. for any employer.
Overview
15
15
years of professional experience
Work History
Sales Manager
SoCal Solutions
San Diego, CA
03.2023 - Current
- Open, close, and keep store clean/organized
- Present and sell company products and services to new and existing customers
- Prospect and contact potential customers
- Reach agreed upon sales targets by the deadline
- Resolve customer inquiries and complaints
- Set follow-up appointments to keep customers aware of latest developments
- Create sales material to present to customers
- Very knowledgeable on CBD, cannabis, all of the compounds, as well as benefits
Manufacturing Associate
Dexcom
San Diego, CA
12.2022 - 02.2023
- Perform a wide variety of laboratory tasks; Make detailed observations while performing tasks
- Perform laboratory-related clerical duties including filing, recordkeeping, and entering data into computer database
- Perform routine testing, solution and reagent preparation
- Maintain laboratory equipment, glassware, and inventory levels of laboratory supplies
- Maintain recordkeeping and documentation for testing and processes performed
- Perform limited troubleshooting for instruments and equipment within the lab
- Follow laboratory protocols, manufacturing process instructions, and chemical safety guidelines
- This position assumes and performs other duties as assigned
Sales Associate/Cashier/Customer Service
Thrive CBD
San Diego, CA
04.2022 - 11.2022
- Present and sell company products and services to new and existing customers
- Prospect and contact potential customers
- Reach agreed upon sales targets by the deadline
- Resolve customer inquiries and complaints
- Set follow-up appointments to keep customers aware of latest developments
- Create sales material to present to customers
- Very knowledgeable on CBD, cannabis, all of the compounds, as well as benefits
Leasing Consultant
Phoenix Staffing Temp Agency
San Diego, CA
07.2021 - 03.2022
- Greeting people in front office
- Answering phones and calling prospects
- Inputting work orders
- Taking future residents on tours of apartment community
- Accepting rent, app, administration and late fees
- Leasing apartments
- Typing up and signing off on leases
- Helping create and run events for residents at property
Client Services Supervisor
Agent Elite, Inc.
San Diego, CA
09.2018 - 03.2021
- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
- Strategizing and monitoring the daily activities of customer service operations.
- Assisting customer service staff with duties where required.
- Training staff in areas of customer service and company policies.
- Managing cashier coverage and customer flow to ensure proficient customer service.
- Monitoring and authenticating returns, exchanges, and voids.
- Investigating and solving customer service complaints.
- Assisting with the development and implementation of service policies, and explaining these to staff and customers.
- Maintaining documentation pertaining to customer service department activities.
- Performing additional duties where needed.
Front Desk Agent
Quality Inn and Suites
Miramar, CA
07.2018 - 03.2019
- Checked-in guests, log-in guest information & handling payments
- Greeted, registered, and assigned rooms to guests of Quality Inn
- Recorded guest comments or complaints, referred customers to managers as necessary
- Answered inquiries pertaining to hotel services, guest registration, and travel directions, and make recommendations regarding shopping, dining, or entertainment
- Maintained a professional relationship with visitors throughout their stay by phone and direct contact
- Analyzed information and evaluated results to choose the best solution and solve customer problems
- Used computers and computer systems to program, write software, setup functions, enter data, or process information
Call Center Representative
Ascendant Marketing Group
San Diego, CA
05.2018 - 07.2018
- Outbound calls
- Qualifying people to refinance their mortgage
- Being confident
- Being consistent with number of deals a day
- Transferring people to licensed loan specialists
Customer Service Agent
Diamond Resorts International
05.2017 - 07.2017
- Makes outbound telephone calls
- Offers qualified owners and prospects mini-vacation packages with various prices, gifts and resorts in exchange for a timeshare tour
- Books timeshare tours
Cashier
Walmart
05.2017 - 07.2017
- Greet customers
- Scanned coupons
- Applied discounts
- Processed payments
- Load cards
- Rung up sales on computerized cash registers
- Bag items
After school Program Leader
ARC
Point Loma/SD, CA
12.2016 - 05.2017
- Prepare and plan activities that reflect the interests of students, showcase your talents and hobbies, and that are in alignment with our school's academic enrichment requirements
- Participate in professional development experiences designed to support your growth as a leader of young people, a mentor, and instructor in the classroom
- Provide safe and supervised activities for student participants
- Provide a healthy snack to students
- Support ongoing student recruitment and promotion of the program
- Maintain a strong connection with students to better understand their interests so as to plan and offer activities that keep them engaged throughout your session
- Create and maintain an inviting, safe and respectful environment, maintaining a clean classroom, auditorium, and other areas where the program is held
- Maintain accurate attendance data and reports
- Maintain professional and positive relationships with school staff, partners, students and parents
Hostess
IHOP
San Diego, CA
08.2016 - 02.2017
- Cash register.
- Set people at their table.
- Take reservations.
- Clean tables.
- Serve food.
- Run the line.
- Stock items.
- Sweep/mop.
- Close store.
Canvasser
Alliance
San Diego, CA
05.2016 - 06.2016
- Engage in face to face cold calling to acquire clients for organizations such as political campaigns.
- Learn the important information and history of the organizations supported to deliver messages persuasively through door to door canvassing and gain support.
- Take extra steps to further increase potential client base by educating those not currently ready to donate about the value of the organization and leaving supplied creative literature on how future support can be given.
- Working in all weather conditions.
- Report all findings back to accounting department daily including performance meeting daily goals, average donations, and bringing new sustaining members into the organization.
Customer Service Agent
ProFlowers FTD Companies
La Jolla, CA
04.2016 - 05.2016
- Listen and respond to customers' needs and concerns
- Provide information about products and services
- Take orders, determine charges, and oversee billing or payments
- Review or make changes to customer accounts
- Handle replacements and or refunds
- Record details of customer contacts and actions taken
- Research answers or solutions as needed
- Refer customers to supervisors, managers, or others who can help
Crew Member
Nuyo Frozen Yogurt
Chula Vista, CA
01.2014 - 01.2015
- Receive payment by cash, credit cards, and automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Greet customers entering establishments.
- Clean and organized eating, service, and kitchen areas.
Youth Coordinator
The Palavra Tree Inc
San Diego, CA
01.2011 - 01.2012
- Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes.
- Coordinate activities with courts, probation officers, community services, or other post-treatment agencies.
- Provide clients or family members with information about addiction issues and about available services or programs, making appropriate referrals when necessary.
- Review and evaluate clients' progress in relation to measurable goals described in treatment and care plans.
- Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships.
- Discuss with individual patients their plans for life after leaving therapy.
- Plan, organize, or lead structured programs of counseling, work, study, recreation, or social activities for clients.
Education
High School Diploma -
Sweetwater High School
National City, CA01.2011
Skills
- English proficiency
- Client account management
- Proficient typing skills
- Customer engagement
- Customer-focused technical assistance
- Manufacturing processes
- Proficient in CRM tools
- Outbound sales communication
- Front office operations
- Sales team leadership
- Customer service expertise
- Coaching and guiding
- Sales team leadership
- Prospective client outreach
- Customer-focused retail sales
- Administrative coordination
- Cash management
- Direct sales experience
- Instructional expertise
- Proficient in CRM software
- Social media strategy
- Prospective client outreach
- Employee training
- Salesforce proficiency
- Experience in managing teams
- Front office operations
- Client support
- Typing speed: 60 WPM
- Strategic negotiation skills
- Digital marketing expertise
- Office administration expertise
- Proficient in computer applications
- Collaborative team member
- Effective communication
- Software diagnostics expertise
- Direct sales experience
- Team leadership
- Sales expertise
- Real estate management
- Client account management
- Yardi software proficiency
- Proficient in MS Office
- Administrative support
- Consistently punctual
- Proficient typist
- Hospitality experience
- Administrative support experience
- Cash handling expertise
- Food service experience
- Customer service
Languages
English
Native or Bilingual
Spanish
Limited Working
Additional Information
- SKILLS
- MS Office
- Type 60 wpm
- Assertive
- Multi- Line Telephone System
- Punctual
- Reliable
- Fax Machines
- Windows MS
- Flexible
- Photo Copiers
- Customer Service
- Hard-working
- Social Perceptiveness
- Speech Clarity
- Team Player
Timeline
Sales Manager
SoCal Solutions
03.2023 - Current
Manufacturing Associate
Dexcom
12.2022 - 02.2023
Sales Associate/Cashier/Customer Service
Thrive CBD
04.2022 - 11.2022
Leasing Consultant
Phoenix Staffing Temp Agency
07.2021 - 03.2022
Client Services Supervisor
Agent Elite, Inc.
09.2018 - 03.2021
Front Desk Agent
Quality Inn and Suites
07.2018 - 03.2019
Call Center Representative
Ascendant Marketing Group
05.2018 - 07.2018
Customer Service Agent
Diamond Resorts International
05.2017 - 07.2017
Cashier
Walmart
05.2017 - 07.2017
After school Program Leader
ARC
12.2016 - 05.2017
Hostess
IHOP
08.2016 - 02.2017
Canvasser
Alliance
05.2016 - 06.2016
Customer Service Agent
ProFlowers FTD Companies
04.2016 - 05.2016
Crew Member
Nuyo Frozen Yogurt
01.2014 - 01.2015
Youth Coordinator
The Palavra Tree Inc
01.2011 - 01.2012
High School Diploma -
Sweetwater High School