Kaylee Haynes
Albuquerque
Summary
Seasoned collaborator with experience in sales, process improvement, and exceeding performance goals. Highly organized and skilled in communication, task prioritization, and building strong client relationships to drive results in team environments.
Overview
12
12
years of professional experience
Work History
Independent Hairstylist
Self-Employed
06.2021 - Current
- Deliver personalized consultations and on-trend solutions tailored to client needs.
- Promote add-on services and retail products to increase revenue and enhance satisfaction.
- Manage operations including scheduling, payment processing, supply ordering, and digital records.
- Develop referral networks and nurture repeat clients through consistent, high-quality service.
Customer Service Representative
Fidelity Investments
11.2020 - 10.2021
- Resolved customer inquiries with accuracy and professionalism across phone and digital channels.
- Matched customers with appropriate products and services based on needs and eligibility.
- Coordinated with cross-functional teams to resolve complex issues and ensure customer success.
- Maintained precise documentation of interactions, transactions, and feedback for improvements.
Team Lead
Drybar
01.2014 - 04.2019
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed sales approaches and identified client needs to expand sales.
Education
Business Administration
City College of San Francisco
San Francisco, CAAssociate of Arts - Cosmetology
San Francisco Institute of Esthetics and Cosmetology
San Francisco, CA12.2013
Skills
- Sales & Upselling Strategies
- Customer Relationship Management
- Client Needs Assessment
- Conflict Resolution & Problem Solving
- Appointment & Schedule Management
- Business Operations & Recordkeeping
- Product Knowledge & Recommendations
- Relationship building and management
- Meeting scheduling
- Calendar management
- Business operations proficiency
- Demand forecasting
Timeline
Independent Hairstylist
Self-Employed
06.2021 - Current
Customer Service Representative
Fidelity Investments
11.2020 - 10.2021
Team Lead
Drybar
01.2014 - 04.2019
Associate of Arts - Cosmetology
San Francisco Institute of Esthetics and Cosmetology
Business Administration
City College of San Francisco