Kaylee Hounarmand
Tuttle,OK
Summary
Highly motivated and detail-oriented, with a passion for creativity and strong, engaging customer service skills, seeking to create social media content/posts with communities. Providing content skills to drive brand awareness with an outcome of growing a successful patient clinic.
Overview
17
17
years of professional experience
Work History
Professional Dog Groomer
Self-employeed
Tuttle, OK
02.2013 - Current
- Clean and sanitize equipment and surfaces to protect animal and staff health.
- Ensure all equipment is properly maintained and stored at the end of each shift.
- Deliver excellent service to pet owners to drive repeat business.
- Assisted with scheduling appointments while ensuring efficient workflow.
- Review pet records from daily visits and appointments, entering important data into system.
- Maintained a clean work environment throughout the day.
- Effectively managed time to complete tasks on schedule.
- Prioritize and organize tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Display strong skills in solving problems effectively.
- Worked collaboratively with team members to fulfill project goals and adhere to deadlines.
- Provide support and guidance to colleagues to maintain a collaborative work environment.
- Managed household errands and other essential duties.
- Supervise inventory management ensuring availability of essential materials.
- Identify needs of customers promptly and efficiently.
- Work effectively in team environment to make the workplace more productive.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Respond to customer inquiries in a timely manner via phone or email communication.
- Keep accurate records of services performed for each animal.
- Manage financial transactions including receiving payments from customers.
- Educate customers on proper maintenance techniques between professional grooms.
Dental Assistant
Smile Galaxy Pediatrics Dentistry
Oklahoma City, OK
02.2008 - 01.2013
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Maintained a neat, clean and organized environment throughout the office.
- Took medical and dental history and recorded vital signs of patients.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Sterilized instruments according to established guidelines and protocols.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Performed basic laboratory tasks, such as pouring impressions and trimming models.
- Kept accurate records of dental treatments provided for each patient's visit.
- Assisted dentist during examination by retracting patient's tongue and cheeks.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Applied protective coating of fluoride to teeth during dental procedures.
- Kept track of treatment information in patient records.
Education
Certified Dental Assistand - Dental Assisting
Platt College
Oklahoma City, OK03-2008
Some College (No Degree) - Digital Media Graphic Design
Oklahoma City Community College
Oklahoma City, OKSkills
- Dog grooming
- Equipment maintenance
- Record keeping
- Customer education
- Inventory management
- Appointment scheduling
Timeline
Professional Dog Groomer
Self-employeed
02.2013 - Current
Dental Assistant
Smile Galaxy Pediatrics Dentistry
02.2008 - 01.2013
Certified Dental Assistand - Dental Assisting
Platt College
Some College (No Degree) - Digital Media Graphic Design
Oklahoma City Community College
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