Mackenzie Lang
Newell
Summary
Detail-oriented professional with experience in dog grooming, customer service, and food service environments. Skilled in gentle animal handling, client relationship building, and maintaining high standards of cleanliness and safety. Proven ability to manage diverse tasks efficiently, ensuring customer satisfaction and operational excellence across multiple roles.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Professional Dog Groomer
Muddy Buddies Grooming
Newell, WV
12.2022 - Current
- Executed grooming services including bathing, clipping, and nail trimming for various dog breeds.
- Developed strong client relationships with clients through effective communication about pet care and grooming needs.
- Maintained cleanliness and organization of grooming area to ensure a safe environment for pets.
Crew Member
Bruegger's Bagels
Pittsburgh, PA
04.2022 - 04.2023
- Greeted guests and processed orders using Point of Sale system, ensuring smooth and accurate transactions
- Prepared food quickly and accurately, enhancing customer satisfaction and encouraging repeat business
- Maintained food safety and sanitation standards, ensuring a clean and safe dining environment
Package Handler
Fed Ex Ground
Clinton, PA
09.2021 - 12.2021
- Sorted packages and documents into appropriate slides, lines, belts, and containers for final distribution, facilitating timely and accurate deliveries
- Operated conveyor belt, scanner, and stretch wrap equipment safely and effectively to enhance package processing efficiency
- Checked materials for accuracy in records and packaging, ensuring compliance with established policies and procedures.
Crew Member
Tim Hortons
East Liverpool, OH
08.2019 - 08.2021
- Operated cash register efficiently, handling transactions and providing excellent customer service.
- Assisted in training new crew members on operational procedures and customer service best practices.
- Maintained cleanliness of workstations and dining areas, adhering to health and safety regulations.
Crew Member
McDonald's
East Liverpool, OH
07.2018 - 06.2019
- Processed customer transactions with cash register, ensuring accurate order placement and efficient service
- Assembled and delivered customer orders, ensuring accuracy and enhancing customer satisfaction
- Maintained stocked and clean work areas, facilitating smooth operations and promoting a hygienic environment
Education
High School Diploma -
Oak Glen High School
New Cumberland, WV05-2020
Skills
- Dog Grooming
- Pet Handling
- Cleaning & Sanitation
- Food Service & Preparation
- Cashiering & POS Operation
- Cash Handling
- Dependability in Fast-Paced Environments
- Teamwork & Communication
Certification
- Certified Professional Groomer
Timeline
Professional Dog Groomer
Muddy Buddies Grooming
12.2022 - Current
Crew Member
Bruegger's Bagels
04.2022 - 04.2023
Package Handler
Fed Ex Ground
09.2021 - 12.2021
Crew Member
Tim Hortons
08.2019 - 08.2021
Crew Member
McDonald's
07.2018 - 06.2019
High School Diploma -
Oak Glen High School