Kaylee Johnson
Springfield,MO
Summary
Motivated and works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Dedicated and professional with proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hardworking and driven to work quickly and effectively on projects in all types of environments.
There are more jobs under my belt, all revolve around Customer Service.
I'm needing the work, though I may not be able to take inbound calls or make outbound calls, but I'm good with a computer, typing, I'm organized and ready to go.
Overview
20
20
years of professional experience
Work History
Work From Home Agent
Griffco Recovery
Springfield, Missouri
2021.03 - Current
- Initiated process improvement through collaboration with peers, inter-company departments and leadership to exceed goals.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Contributed ideas, decision-making skills and good judgment to achieve objectives.
- Communicated professionally with colleagues, freelancers and clients.
- Trained staff on operating procedures and company services.
- Trained new personnel regarding company operations, policies and services.
Receptionist
Animal Care Center
Springfield, Missouri
2017.08 - 2018.02
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer Service Representative
Sykes Home
Springfield, Missouri
2013.09 - 2015.11
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Answered constant flow of customer calls with minimal wait times.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Skyline High School
Urbana, MO05.2007
Skills
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Data Entry and Maintenance
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Patient and Empathetic
- Team-Oriented and Cooperative
- Administrative and Office Support
- Computer Proficiency
Timeline
Work From Home Agent
Griffco Recovery
2021.03 - Current
Receptionist
Animal Care Center
2017.08 - 2018.02
Customer Service Representative
Sykes Home
2013.09 - 2015.11
High School Diploma -
Skyline High School