Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kaylee Jones

Kaylee Jones

Goldsboro,NC

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Line Cook and Team Lead

Brewmasterinc
01.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.

Customer Service Sales Representative

Shoe Show
11.2022 - 12.2023
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

Sales Representative

Joanns Fabric and Crafts
10.2021 - 01.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Drive-Thru Cashier

Hwy 55 Burgers Shakes & Fries
05.2020 - 10.2021
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Maintained clean, tidy and orderly work station to uphold company standards.

Customer Service Cashier

Roses Department Stores
04.2018 - 10.2019
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Redeemed coupons to discount purchases.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Cleaned and sanitized bathrooms, and other similar areas according to established protocols.
  • Performed inventory control, such as counting, and stocking merchandise.

Education

No Degree - Associates in Arts

Wayne Community College
Goldsboro, NC
01-2026

High School Diploma -

Wayne School of Engineering
Goldsboro NC
05-2020

Skills

  • Time management
  • Attention to detail
  • Highly motivated
  • Cleaning and organization
  • Professional attitude
  • Customer service
  • Reliable and trustworthy
  • Food safety knowledge
  • Team coordination

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Line Cook and Team Lead

Brewmasterinc
01.2023 - Current

Customer Service Sales Representative

Shoe Show
11.2022 - 12.2023

Sales Representative

Joanns Fabric and Crafts
10.2021 - 01.2023

Drive-Thru Cashier

Hwy 55 Burgers Shakes & Fries
05.2020 - 10.2021

Customer Service Cashier

Roses Department Stores
04.2018 - 10.2019

No Degree - Associates in Arts

Wayne Community College

High School Diploma -

Wayne School of Engineering

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Kaylee Jones