Kaylee Juarez
Round Lake Beach,IL
Summary
Front of House Leader known for high productivity and efficient task completion. Possess strong skills in customer service, team management, and conflict resolution. Excel at communication, leadership, and problem-solving to ensure seamless front-of-house operations. Committed to enhancing guest experiences while fostering positive team environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server, Togo Specialist
Olive Garden
Vernon Hills, IL
06.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Prepared and packaged to-go orders accurately for diverse menu items.
- Processed payments and handled cash transactions securely at the register.
Front Of House
Twisted Burger
Grayslake, IL
05.2022 - 06.2024
- Instructed Front of House staff on proper cash handling techniques, including reconciling registers at end-of-shift.
- Trained front of house staff in customer service excellence and operational procedures.
- Maintained a neat, organized front of house area at all times.
- Greeted and welcomed guests to the front of house area.
- Assisted with training new front of house employees on procedures and policies.
- Collaborated with front of house manager to coordinate marketing, special events and menu changes.
Education
Hospitality and Management -
College Of Lake County
Grayslake, IL05-2027
High school or equivalent -
Grayslake North High School
Grayslake, IL05.2024
Skills
- Customer Service
- Safe Food Handling
- Food Running
- Allergy awareness
- Menu knowledge
- Cash handling
- Restaurant operations
- Expeditor
- Multitasking
Certification
- BASSET Certification
Timeline
Server, Togo Specialist
Olive Garden
06.2024 - Current
Front Of House
Twisted Burger
05.2022 - 06.2024
Hospitality and Management -
College Of Lake County
High school or equivalent -
Grayslake North High School
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CHRYS GWELLEMCHRYS GWELLEM
Supervisory Survey Statistician at U.S. Census Bureau, Dep’t of CommerceSupervisory Survey Statistician at U.S. Census Bureau, Dep’t of Commerce