Kaylee McNeely
Oklahoma City,OK
Summary
Organized Patient Service Group Lead with seven years of experience in healthcare. Adept at patient and employee advocacy and education with commitment to efficiency and communication. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Ability to clearly communicate with physicians offices and staff, front line tem members and management, as well mas patients and their families. Oversight of multiple locations and up to thirty employees at a time, including schedule management, behavior management and coaching, and policy updates.
Overview
9
9
years of professional experience
Work History
Patient Service Representative Group Lead
Diagnostic Laboratory Of Oklahoma
01.2016 - Current
- Successfully complete venipuncture procedures from start to finish, to include pulling orders from doctors, drawing blood, ensuring correct patient information, and processing down and sending specimens at appropriate temperature.
- Floated several locations throughout Oklahoma and adapted to each location and its employees to make pleasant and successful workdays.
- Keep daily operations running smoothly by solving problems as they arise and maintaining organized worksites.
- Maintain and improve working relationships with clients by helping them understand company policies and reasoning why can and cannot do certain things
- Maintain and improve trust of patients by showing skill and confidence in what I do
- Prepared teammates for leadership positions not only by making sure they understand and can perform day today tasks, but also modeling what leadership looks like throughout our company.
- Acting supervisor in instances when supervisor is not present.
- Acted as patient services trainer when trainer is absent.
- Ensured timely onboarding and policy training completion of new team members.
- Responsible for time management and scheduling of 30+ employees across 15+ patient service centers including several in office phlebotomist locations
- Assists in hiring process by complete phone screens and completing interviews with potential new hires.
- Responsible for providing Supervisor with Patient, Client, Field, Compliance, Training, Metrics and Administrative support.
- Organized morale boosting initiatives including territory wide competitions, social-meet ups, birthday celebrations, and holiday potlucks.
- Filled in and cross-trained in several departments including: training, customer service, client service, logistics, and sales.
- Portrayed leadership capabilities and higher levels of customer facing skills including verbal and written communications, problem solving, and collaboration with multiple functions, such as: Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics
Phlebotomist
CSL Behring
08.2015 - 02.2016
- Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs
- Set up aphaeresis machines and walked patients through their entire procedure
- Successful venipuncture with 17g winged needles
- Ensured proper needle position for a successful plasma donation
- Monitored patients throughout donation and attended to any adverse reactions
- Communicated with teammates in a way that does not alarm donors, should an issue arise.
Guest Service Representative
White Water Bay
05.2015 - 08.2015
- Greeted customers as they entered the park
- Provided friendly and professional assistance to employees, visitors and customers
- Answered questions regarding daily tickets, season passes, and parking
- Stayed knowledgeable on all events taking place within the park in order to keep visitors in the know
- Sold season passes and managed the daily till for high priced items
- Resolved issues regarding customer complaints and escalated worsening concerns to the supervisor.
Food Service Worker
SWOSU Campus Grill
08.2014 - 05.2015
- Utilized approved food recipes and production standards to ensure proper quality, serving temperatures andstandard portion control
- Updated displays, cases and other customer-facing areas to increase sales of special items
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads
- Removed trash and dropped food items regularly to keep workspaces neat and clean
- Thoroughly cleaned and sanitized dining ware and kitchen equipment
- Washed, peeled, cut and measured recipe ingredients
- Maintained order and cleanliness of work areas in conformance with health codes
- Monitored inventory and promptly reported items that needed to be reordered.
Education
Bachelor of Science - Psychology
05.2023
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Skills
- Drawing Blood
- Preparing Specimens
- Schedule Oversight
- Process Improvement
- Report Writing
- Written and Verbal Communication
- Policy and Procedure Modification
- Staff Management
- Hiring and Recruitment Knowledge
- Onboarding and Training
Timeline
Patient Service Representative Group Lead - Diagnostic Laboratory Of Oklahoma
01.2016 - Current
Phlebotomist - CSL Behring
08.2015 - 02.2016
Guest Service Representative - White Water Bay
05.2015 - 08.2015
Food Service Worker - SWOSU Campus Grill
08.2014 - 05.2015
Oklahoma State University - Bachelor of Science, Psychology
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