Kaylee Kirk
Powell,TN
Summary
Dynamic and dedicated student with experience at Cinemark Tinseltown, excelling in box office management and delivering exceptional customer service. Proven ability to enhance ticket sales through effective teamwork and promotional awareness. Skilled in Adobe Creative Suite, with a strong work ethic and a commitment to maintaining a positive environment for both staff and patrons.
Overview
3
3
years of professional experience
Work History
Theater Crew Member
Cinemark Tinseltown
06.2022 - 06.2025
- Supported overall theater operations by taking on various tasks as needed, including box office duties, ushering functions, and administrative work.
- Helped maintain a positive work environment through clear communication, teamwork, and conflict resolution when necessary among crew members.
- Provided exceptional customer service at the box office, resulting in increased ticket sales and positive feedback from patrons.
- Checked IDs for age-restricted shows in compliance with regulations.
- Enforced theater policies to maintain enjoyable viewing experience for all customers.
- Assisted with special events marketing to increase visibility and maximize ticket sales.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Provided exceptional customer service to promote positive movie-going experience.
- Handled emergency situations to maintain safety of staff and customers.
- Performed routine inspections of theater to identify safety hazards.
- Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
- Secured theater at end of each shift to prevent theft of theater items.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
Education
Karns High School
Knoxville, TN05-2024
Skills
- Box office management
- Excellent customer service
- Strong work ethic
- Promotional awareness
- Willingness to learn
- Teamwork
- Time management
- Illustration
- Digital design
- Organizational skills
- Active listening
- Adobe creative suite
Timeline
Theater Crew Member
Cinemark Tinseltown
06.2022 - 06.2025
Karns High School
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