Kaylee Larson
Bolingbrook,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
In Shop/Food Delivery Driver
Jimmy Johns Gourmet Subs
Iowa City, IA
02.2023 - Current
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Adhered to local traffic laws at all times while delivering orders to customers.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Identified potential problems or complaints from customers and took appropriate action as necessary.
- Refilled vending machines and removed outdated food products.
- Answered customer inquiries regarding menu items, prices and availability.
- Provided excellent customer service throughout the delivery process.
- Followed all safety protocols while driving.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Assembled and served meals according to specific guest requirements.
Secretary
Pro Temp Mechanical
Carol Stream, IL
05.2022 - 01.2024
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Person in Charge
Jimmy John's Gourmet Sandwiches
Bolingbrook, IL
04.2019 - 01.2022
- Identified training needs within the team and developed appropriate training plans.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Completed thorough closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge.
- Answered phone calls to assist customers with questions and orders.
- Counted and balanced cashier drawers.
Education
Bachelor of Arts - Psychology
University of Iowa
Iowa City05-2025
High School Diploma -
Plainfield East High School
Plainfield 05-2021
Skills
- Route Planning
- Payment Handling
- Delivery Coordination
- Safe Food Handling
- Customer Communication
- Decision-Making
- Relationship Building
- Hardworking and Responsible
- Excellent Communication
- Customer Service
- Problem-Solving
- Dedicated Team Player
Timeline
In Shop/Food Delivery Driver
Jimmy Johns Gourmet Subs
02.2023 - Current
Secretary
Pro Temp Mechanical
05.2022 - 01.2024
Person in Charge
Jimmy John's Gourmet Sandwiches
04.2019 - 01.2022
Bachelor of Arts - Psychology
University of Iowa
High School Diploma -
Plainfield East High School