Kaylee Lilleberg

• Delivered exceptional customer service in fast-paced dining environment.
• Managed food and beverage orders efficiently using point-of-sale system.
• Managed high-volume drink orders efficiently, maintaining speed and accuracy during peak hours.
• Managed cash transactions accurately, ensuring proper handling of payments and tips.
• Balanced multiple tasks simultaneously without compromising quality or customer satisfaction.

• Provided exceptional customer service by engaging with patrons and addressing their needs promptly.
• Crafted cocktails and beverages with precision, ensuring quality and consistency in every drink served.
• Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Contributed to a positive work environment through effective teamwork and communication.

• Managed multiple tables efficiently while maintaining a high level of service quality.
• Implemented upselling techniques to enhance guests experiences while increasing sales.
• Collaborated with kitchen staff to ensure timely and accurate order/delivery.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.

• Responsible for handling top shelf bottle sales and large quantities of cash sales.
• Assisted in training new staff on operational procedures and service techniques.
• Managed inventory levels, restocking supplies as needed to ensure smooth bar operations.
• Increased overall sales by upselling premium bottles, mixers, and additional services.
• Implemented creative presentation techniques for bottle displays, enhancing the overall visual appeal of the venue.
• Handled high-pressure situations with poise, maintaining professionalism.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Developed loyal clientele by engaging in friendly conversations and providing exceptional service.

Some college completed.