Kaylee Lofland
Riverton,Illinois
Summary
Dynamic professional with a proven track record in debt collection and payment negotiation. Excelled in leveraging Microsoft Excel for financial tracking and fostering teamwork to exceed collection targets. Demonstrates exceptional dispute resolution skills, ensuring client satisfaction and compliance with regulations. Skilled in managing both consumer and commercial accounts for timely collections. Well-versed in negotiating payment arrangements, understanding financial hardships, and maintaining respectful yet persuasive communication with clients. Strong analytical skills to track payments effectively and resolve billing discrepancies, contributing to improved cash flow and reduced delinquencies in previous roles. Adapt at fostering positive relationships with customers, enhancing client retention and satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Account Receivable
Bunn-O-Matic Corporation
Springfield, US
09.2023 - Current
- Processed incoming payments in accordance with standard procedures.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Ensured compliance with all applicable regulations related to Accounts Receivable collections.
- Adhered to established guidelines when collecting past due balances from customers.
- Accepted and processed customer payments and applied toward account balances.
- Developed relationships with clients to ensure prompt payment of invoices due.
- Reviewed customer accounts, identified overdue payments and contacted customers to arrange payment.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Contacted customers with delinquent accounts to solicit payment.
- Provided excellent customer service when dealing with clients regarding their accounts receivable status.
- Negotiated payment plans with customers to collect past due amounts.
- Prepared monthly statements for delinquent accounts, reviewed invoices and monitored credit limits.
Server/Food Runner
HARVEST MARKET
Springfield, US
02.2022 - 09.2023
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Informed customers of daily specials and signature menu items.
- Provided excellent customer service to ensure satisfaction.
- Responded to ad hoc cleaning duties at end of shift.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
CNA - Certified Nursing Assistant
Lutheran Senior Services
Springfield, US
08.2022 - 10.2022
- Supplied, collected and emptied patient bedpans on frequent basis.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Conducted routine checks on patient vitals, blood pressure, and heart rate.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Helped residents walk with or without self-help devices.
Education
High School Diploma -
Springfield Southeast High School
Springfield, IL06-2023
Skills
- Payment negotiation
- Goal-oriented
- Dispute resolution
- Collection strategies
- Cash application
- Debt collection
- Microsoft Excel
- Payment posting
- Teamwork orientation
Certification
- CNA
- BLS
- CPR
References
References available upon request.
Timeline
Account Receivable
Bunn-O-Matic Corporation
09.2023 - Current
CNA - Certified Nursing Assistant
Lutheran Senior Services
08.2022 - 10.2022
Server/Food Runner
HARVEST MARKET
02.2022 - 09.2023
High School Diploma -
Springfield Southeast High School
Similar Profiles
THOMAS DONALD ROBINSON IITHOMAS DONALD ROBINSON II
Regional Account Manager at Bunn-O-Matic CorporationRegional Account Manager at Bunn-O-Matic Corporation
Mikko ToukolehtoMikko Toukolehto
Fabrication Machinist at Bunn-O-Matic CorporationFabrication Machinist at Bunn-O-Matic Corporation
BERNARD KUFFUORBERNARD KUFFUOR
Welder, Fabricator (Bending), and Laser Operator at Bunn-O-Matic CorporationWelder, Fabricator (Bending), and Laser Operator at Bunn-O-Matic Corporation