Kaylee Madole
Grinnell,Iowa
Summary
Dynamic professional with a proven track record at JELD-WEN Windows and Doors, excelling in customer service and team leadership. Adept at optimizing sales performance and training staff, I foster high customer satisfaction and operational efficiency. Proficient in Microsoft Excel, I thrive in fast-paced environments, driving results and enhancing team capabilities.
Overview
5
5
years of professional experience
Work History
Warranty Assistant
JELD-WEN Windows and Doors
07.2024 - Current
- Efficiently manage a high volume of interior and exterior door claims daily, ensuring timely resolutions and maintaining high customer satisfaction.
- Review claims, verifying eligibility, and ensuring adherence to company policies and guidelines.
- Manage inbound inquiries from homeowners and retailers seeking warranty information, employing active listening and empathetic communication to address concerns, deescalate tensions, and provide clear, solution-focused assistance.
Manager
Oakland Acres Golf Club
Grinnell, IA
07.2022 - Current
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
Front Desk Receptionist
J Michaels Salon
Des Moines, IA
07.2021 - 10.2023
- Handled multi-line phone system and promptly transferred calls.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Performed data entry and administrative duties such as filing, scanning documents, and updating databases.
Manager
Sun Tan City
Johnston, IA
01.2020 - 09.2022
- Assigned, prioritized, and delegated tasks and responsibilities to salon employees.
- Mentored and trained new employees on company policies, customer service expectations, and sales pitch deliveries.
- Hired, coached, and mentored 10 employees on sales practices that resulted in increasing sales by 20% year over year and strong customer service results.
- Created incentives for employees to hit monthly sales goals, resulting in achieving monthly goals consistently.
Education
Associate in Applied Science (A.A.S.) - Fashion
Des Moines Area Community College
Ankeny, IA12.2022
License - Esthiology
La James International College
Johnston, IA03.2020
High School Diploma -
Grinnell Newburg High School
Grinnell, IA05.2018
Skills
- Customer Service Excellence
- Team Leadership & Staff Training
- Scheduling & Budget Management
- Sales & Performance Optimization
- Microsoft Word & Excel Proficiency
- Strong Written & Verbal Communication
- Adaptability & Quick Learner
References
References available upon request.
Timeline
Warranty Assistant
JELD-WEN Windows and Doors
07.2024 - Current
Manager
Oakland Acres Golf Club
07.2022 - Current
Front Desk Receptionist
J Michaels Salon
07.2021 - 10.2023
Manager
Sun Tan City
01.2020 - 09.2022
Associate in Applied Science (A.A.S.) - Fashion
Des Moines Area Community College
License - Esthiology
La James International College
High School Diploma -
Grinnell Newburg High School
Similar Profiles
Anthony KorenchenAnthony Korenchen
Assembly Line Worker at JELD-WEN Windows And DoorsAssembly Line Worker at JELD-WEN Windows And Doors
Dharampreet SinghDharampreet Singh
Shipping at Jeld wen Windows and DoorsShipping at Jeld wen Windows and Doors
Joesph LavelleJoesph Lavelle
Painter Technician at Jeld-Wen Windows & DoorsPainter Technician at Jeld-Wen Windows & Doors
Nakita HausafusNakita Hausafus
CSP/Receptionist at H&R BlockCSP/Receptionist at H&R Block
Keli Brown-ThompsonKeli Brown-Thompson
1st Shift Warehouseman - Glass Department at Jeld Wen Windows1st Shift Warehouseman - Glass Department at Jeld Wen Windows