Kaylee Meredith
El Dorado,CA
Summary
Ambitious student pursuing Nursing degree, eager to contribute developed knowledge in any medical related role. Skilled in efficiency and problem-solving in any given situation. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Overview
7
7
years of professional experience
Work History
Authorization Specialist
Marshall Medical Center
Placerville, CA
04.2022 - 01.2024
- Provided customer service to internal and external customers related to authorization requests.
- Researched patient eligibility, coverage information, and benefit levels.
- Maintained current knowledge of applicable regulations, laws, and standards.
- Verified insurance authorizations with payers via telephone or web-based systems.
- Tracked authorization statuses using electronic databases or manual filing systems.
- Coordinated communication between providers, patients, payers, and other departments as needed.
- Prepared appeal letters on behalf of clients when necessary to resolve disputes with insurers.
- Ensured timely submission of accurate documentation to support payment of services rendered by providers.
- Participated in meetings with staff members from other departments such as billing and coding teams to provide clarification on policies related to authorizations.
- Monitored daily workflow queues within the department ensuring all tasks are completed accurately and timely.
Receptionist
Marshall Medical Center
Placerville, CA
02.2022 - 04.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
COVID-19 Screener
Marshall Medical Group
Placerville, CA
09.2020 - 02.2022
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Acted as site liaison to promote proper hygiene, social distancing and other preventative practices.
- Screened employees and visitors using specific protocol and non-contact infrared thermometers.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Shift Lead
Jamba Juice
Placerville, CA
06.2018 - 08.2020
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Extended existing customer relationships through extensive communication.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
Courtesy Clerk
Raley's
Placerville, CA
05.2017 - 05.2018
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Escorted customers to desired merchandise location.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Packaged or bagged purchases, assisting customer with purchase and in-vehicle loading.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
Education
GED -
Folsom Lake College
Folsom, CA05-2023
High School Diploma -
Union Mine High School
El Dorado, CA05.2019
Skills
- Organization
- Efficiency
- Technologically savvy
- Service-oriented mindset
- Issue and conflict resolution
- Planning and coordination
- Customer service
- Relationship development
- Safety understanding
- Team management
- Communication
Timeline
Authorization Specialist
Marshall Medical Center
04.2022 - 01.2024
Receptionist
Marshall Medical Center
02.2022 - 04.2022
COVID-19 Screener
Marshall Medical Group
09.2020 - 02.2022
Shift Lead
Jamba Juice
06.2018 - 08.2020
Courtesy Clerk
Raley's
05.2017 - 05.2018
GED -
Folsom Lake College
High School Diploma -
Union Mine High School
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