KAYLEE PEAVEY
Dental Biller/ Administrative Assistant
Spring,TX
Summary
Detail-oriented dental billing specialist with proven expertise in insurance verifications and claim disputes, significantly enhancing patient satisfaction at Humphries Orthodontics. Demonstrated exceptional multitasking skills and a commitment to operational efficiency across multiple offices, improving workflows and fostering team cohesion.
Overview
7
7
years of professional experience
Work History
Dental Biller/Administrative Assistant
Humphries Orthodontics
Orange, CA
04.2022 - Current
- Ensured proper verification of a variety of insurance plans such as PPO and HMO.
- Contacted patients about unpaid balances due to terminated insurance.
- Communicated with patients about declined automatic payments.
- Handled EOBS postings across eight locations in two states.
- Completed the distribution of FSA receipts to patients for payment.
- Conducted insurance follow-ups.
- Handled preparation and submission of Initial, Continuation, TX progress claims across eight offices in California and Nevada.
- Handled Pre Auth requests.
- Processed and submitted Delta Care claims.
- Executed daily closings for multiple locations across two states.
- Coordinated financial operations across multiple Nevada locations.
- Cloud9 Software.
- Dentrix Software.
- Coordinated patient agreements for orthodontic procedures.
- Arranged patient payment plans.
- Dispatched appeals and narratives for patient claims across all offices.
- Scanned patient EOBs, contracts, and documents into charts.
- Collections
- Trained new employees.
- Welcomed patients to the office.
- Managed incoming and outgoing calls as necessary.
- Created logins for multiple insurance providers.
- Handled financial transactions with precision.
- Scanning
- Filing
- Key holder.
Assistant Manager
Vitality Bowls
Brea, CA
10.2020 - 04.2022
- Created açaí bowls, juices, sandwiches, wraps, salads, and smoothies.
- Displayed superior customer service abilities.
- Operated cash register efficiently.
- Handled store management, resolving employee concerns.
- Trained all new employees.
- Key holder
Aquatic Aid
Splash! La Mirada Regional Aquatics Center
La Mirada, CA
03.2018 - 01.2022
- Excellent customer service.
- Handled basic maintenance, ensuring cleanliness of restrooms and offices.
- Dispatching waterslide riders during the summer, and assisting lifeguards.
- Certified in CPR and First Aid.
Assistant Manager
Body Juice
Costa Mesa, CA
02.2020 - 09.2020
- Prepared food including açaí bowls, juices, and smoothies.
- Provided high-quality customer service consistently.
- Handled store supervision and employee issues.
- Trained all new employees
- Executed various errands, including grocery shopping.
- Key holder
Host
Knott's Berry Farm
Buena Park, CA
11.2018 - 07.2020
- Consistently provided high-quality support to customers.
- Seated patrons to tables and assisted with serving food and drinks.
- Handled incoming calls related to reservations and inquiries.
Education
High school Diploma -
Valley Christian High School
Cerritos, CA05.2019
Skills
- Orthodontic Terminology Proficiency
- Professional Phone Conduct
- Superior customer service
- Detail-Oriented Planner
- Effective Multitasking
- Self-Motivated Professional
- Attention to detail
- Dental insurance verification expertise
- Dental claim submission and follow-up
- Effective Problem Solver
- Claim appeals
- Dedicated team player
- Fast learner
- Dental billing expertise
- Claim denial resolution
- Electronic claims processing
- Payment posting
- Patient billing
- Insurance Pre-authorization
- Account updating
- Financial statement analysis
- Reliability
- Team building
References
References available upon request.
Timeline
Dental Biller/Administrative Assistant
Humphries Orthodontics
04.2022 - Current
Assistant Manager
Vitality Bowls
10.2020 - 04.2022
Assistant Manager
Body Juice
02.2020 - 09.2020
Host
Knott's Berry Farm
11.2018 - 07.2020
Aquatic Aid
Splash! La Mirada Regional Aquatics Center
03.2018 - 01.2022
High school Diploma -
Valley Christian High School
Similar Profiles
Elizabeth ScottElizabeth Scott
Financial Coordinator at Intersect Services | Humphries OrthodonticsFinancial Coordinator at Intersect Services | Humphries Orthodontics
Savannah FernandezSavannah Fernandez
Dental Assistant at Humphries DentalDental Assistant at Humphries Dental
Farah DenkovskiFarah Denkovski
Teaching Practicum at Stanley Humphries Secondary SchoolTeaching Practicum at Stanley Humphries Secondary School
Adam J DavisAdam J Davis
Territory Manager, Texas at Agiliti HealthTerritory Manager, Texas at Agiliti Health
Dennis WallsDennis Walls
SERVICE | PROJECT COORDINATOR at I-TECH TECHNOLOGY CONSULTINGSERVICE | PROJECT COORDINATOR at I-TECH TECHNOLOGY CONSULTING