Kaylee Price

• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Built strong client relationships through consistent communication and effective problem solving.
• Implemented CRM/CXM tools to track client interactions, optimizing follow-up procedures for better results.
• Tracked my personal KPI's to make sure I was on track performance-wise.

Temporary contract work where I:

• Implemented strategies and tactics to grow followers on social media channels.
• Develop original trend based content through social listening.
• Wrote captions, including trending hashtags for the industry.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Can proudly say I created a very positive environment not only with coworkers, but also with our guests.

• Supported public relations efforts, drafting press releases and coordinating outreach to various media outlets.
• Performed market analysis and researched latest trends.
• Edited the website, while changing SEO settings in Wordpress.
• Responded to reviews and DMs on socials.
• Wrote and edited blog posts.
• Created events on 3rd party websites.
• Supported the marketing team with administrative tasks, ensuring smooth operations within the department.
• Took and edited photos of wine labels, and bottles to upload to social media.
• Updated the social calendar daily on Hootsuite.