Kaylee Ragland
Summary
Friendly and customer – focused professional, with previous waitressing experience and a strong background in customer service. Skilled communication, multitasking, and building positive guest, relationships, in fast-paced environments. Reliable, detail – oriented, and eager to bring a positive attitude and strong work ethic to a customer service role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Assistant
Penns Commons Dental Group
Reading, Pennsylvania
06.2021 - 04.2026
- Supported dentists during procedures, enhancing patient comfort and optimizing workflow.
- Informed patients on oral hygiene practices and post-treatment care, promoting better health outcomes.
- Managed patient records using the office's electronic health record system.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Captured bitewing, periapical, panoramic, and occlusal X-rays, facilitating accurate diagnoses for dentists.
Waitress
Say Cheese
Reading, Pennsylvania
06.2020 - 02.2022
- Provided exceptional customer service to enhance guest satisfaction in fast-paced dining environment.
- Worked with team to elevate dining experience and streamline service for patrons.
- Built positive relationships with regular customers through personalized and engaging interactions.
- Maintained comprehensive knowledge of menu items, garnishes, and preparation methods.
Waitress
Alebrje
Reading, Pennsylvania
01.2017 - 07.2019
- Resolved customer complaints with professionalism and empathy, fostering customer satisfaction.
- Provided exceptional customer service by addressing concerns swiftly.
- Greeted customers, answered questions, and suggested specials to increase sales.
- Recommended menu items to elevate dining experiences for guests.
- Processed cash transactions and payments promptly, enhancing overall service efficiency.
- Collaborated with kitchen staff to monitor item availability and customer wait times.
Education
Dental Assistant Certification -
Contemporary Health Institute
Exton, PA06-2021
High School Diploma -
Exeter Township School District
Reading, PA06-2018
Skills
- Patient/ Customer Relations
- Customer service
- Attention to Detail
- Effective communication
- Fast-paced multitasking
- Team Collaboration
- Time Management
Certification
- X-ray Certified
Timeline
Dental Assistant
Penns Commons Dental Group
06.2021 - 04.2026
Waitress
Say Cheese
06.2020 - 02.2022
Waitress
Alebrje
01.2017 - 07.2019
Dental Assistant Certification -
Contemporary Health Institute
High School Diploma -
Exeter Township School District