Kaylee Rannazzisi
Summary
Dynamic professional with a proven track record in customer service and administrative leadership, notably at Chase Dental Sleepcare. Excelled in relationship building and efficient schedule coordination, leveraging MS Office to enhance team productivity. Demonstrated a commitment to excellence, significantly improving client satisfaction and team performance through effective communication and strategic oversight.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Opportunity Management Coordinator
Chase Dental Sleepcare
10.2023 - Current
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Chick-Fil-A Team Leader
Chick-Fil-A Huntington
12.2022 - 10.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Chick-Fil-A Team Member
Chick-Fil-A Commack
03.2018 - 12.2022
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
MBA - Business Administration
Stony Brook University
Stony Brook, NY05.2024
Bachelor of Science - Business Management
Farmingdale State College
Farmingdale, NY05.2023
Associate of Arts -
Suffolk County Community College
Brentwood, NY05.2021
Skills
- Customer Service
- Schedule Coordination
- MS Office
- Relationship Building
- Administrative Leadership
- Patient Scheduling
Certification
- Google Ads Search Certification
- HubSpot Inbound Marketing Certification
Timeline
Opportunity Management Coordinator
Chase Dental Sleepcare
10.2023 - Current
Chick-Fil-A Team Leader
Chick-Fil-A Huntington
12.2022 - 10.2023
Chick-Fil-A Team Member
Chick-Fil-A Commack
03.2018 - 12.2022
MBA - Business Administration
Stony Brook University
Bachelor of Science - Business Management
Farmingdale State College
Associate of Arts -
Suffolk County Community College
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