Kaylee Rathkoy
Lower Lake,CA
Summary
A hardworking, detail orientated, and quick-learning candidate with a multitude of skills working with horses and many other animals. A team worker, who can manage the tasks and time unsupervised. Calmly approaches every animal and situation with level-headed and experience-based strategies. A track record of creating strong relationships with clients and animals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excited to begin new challenges with a successful team.
Overview
10
10
years of professional experience
Work History
Reservation Agent
Montage Healdsburg
2023.09 - 2025.09
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Handled reservations and answered questions from interested patrons for busy 130-room hotel.
Kennel Technician
Memorial Beach Veterinary Hospital
2023.08 - 2024.09
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact
- Contributed to a high standard of animal care by promptly addressing maintenance issues and reporting facility concerns to appropriate management personnel
- Cared for sick or injured animals by seeking out veterinary care and notifying owners
Dog Daycare Attendant
Send Rover On Over Doggie Daycare & Training Center
2022.12 - 2023.07
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick
- Gave animals proper attention to promote secure environment in owner's absence
- Kept cages, kennels, play yards, and grooming areas neat and clean
Summer Camp Counselor
Reds Riding School
2022.06 - 2022.08
- Organized and guided group activities by leading, coaching, and participating with campers
- Supported children by actively listening and offering encouragement
- Acted as a positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes
Ranch Hand
Chalk Hill Ranch
2017.01 - 2022.08
- Responsible for daily cleaning of stalls as well as turnout
- Providing morning and afternoon feeding and graining
- Exercising and caring for clients' horses
Groom
André Ganc
2021.08 - 2022.06
- Responsible for properly tacking up and preparing horses for André and clients
- Responsible for holding horses for veterinarians and farriers
- Providing high-energy working horses with daily exercise
Horse Trainer
Kaylee Rathkoy
2018.01 - 2018.12
- Scheduled riding lessons, both private sessions and group, with students ranging from young children to older adults
- Taught students basic horse care
- Instructed students on proper Western and English riding
Assistant Trainer
Bay Light Farm
2016.03 - 2018.01
- Taught beginner English and hunter jumper lessons
- Responsible for showing sell horses to potential buyers
- Responsible for holding horses for the veterinarian and farrier
Skills
- Strong interpersonal communication skills
- Detail oriented
- Highly responsible and reliable
- Kennel maintenance
- Travel reservations
- Upselling proficiency
- Telephone reservations
- Telephone reception
- Customer relations
Timeline
Reservation Agent
Montage Healdsburg
2023.09 - 2025.09
Kennel Technician
Memorial Beach Veterinary Hospital
2023.08 - 2024.09
Dog Daycare Attendant
Send Rover On Over Doggie Daycare & Training Center
2022.12 - 2023.07
Summer Camp Counselor
Reds Riding School
2022.06 - 2022.08
Groom
André Ganc
2021.08 - 2022.06
Horse Trainer
Kaylee Rathkoy
2018.01 - 2018.12
Ranch Hand
Chalk Hill Ranch
2017.01 - 2022.08
Assistant Trainer
Bay Light Farm
2016.03 - 2018.01