Kaylee Rathkoy
Lower Lake,CA
Summary
A hardworking, detail orientated, and quick-learning candidate with a multitude of skills working with horses and many other animals. A team worker, who can manage the tasks and time unsupervised. Calmly approaches every animal and situation with level-headed and experience-based strategies. A track record of creating strong relationships with clients and animals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excited to begin new challenges with a successful team.
Overview
10
10
years of professional experience
Work History
Reservation Agent
Montage Healdsburg
09.2023 - 09.2025
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Handled reservations and answered questions from interested patrons for busy 130-room hotel.
Kennel Technician
Memorial Beach Veterinary Hospital
08.2023 - 09.2024
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact
- Contributed to a high standard of animal care by promptly addressing maintenance issues and reporting facility concerns to appropriate management personnel
- Cared for sick or injured animals by seeking out veterinary care and notifying owners
Dog Daycare Attendant
Send Rover On Over Doggie Daycare & Training Center
12.2022 - 07.2023
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick
- Gave animals proper attention to promote secure environment in owner's absence
- Kept cages, kennels, play yards, and grooming areas neat and clean
Summer Camp Counselor
Reds Riding School
06.2022 - 08.2022
- Organized and guided group activities by leading, coaching, and participating with campers
- Supported children by actively listening and offering encouragement
- Acted as a positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes
Ranch Hand
Chalk Hill Ranch
01.2017 - 08.2022
- Responsible for daily cleaning of stalls as well as turnout
- Providing morning and afternoon feeding and graining
- Exercising and caring for clients' horses
Groom
André Ganc
08.2021 - 06.2022
- Responsible for properly tacking up and preparing horses for André and clients
- Responsible for holding horses for veterinarians and farriers
- Providing high-energy working horses with daily exercise
Horse Trainer
Kaylee Rathkoy
01.2018 - 12.2018
- Scheduled riding lessons, both private sessions and group, with students ranging from young children to older adults
- Taught students basic horse care
- Instructed students on proper Western and English riding
Assistant Trainer
Bay Light Farm
03.2016 - 01.2018
- Taught beginner English and hunter jumper lessons
- Responsible for showing sell horses to potential buyers
- Responsible for holding horses for the veterinarian and farrier
Skills
- Strong interpersonal communication skills
- Detail oriented
- Highly responsible and reliable
- Kennel maintenance
- Travel reservations
- Upselling proficiency
- Telephone reservations
- Telephone reception
- Customer relations
Timeline
Reservation Agent
Montage Healdsburg
09.2023 - 09.2025
Kennel Technician
Memorial Beach Veterinary Hospital
08.2023 - 09.2024
Dog Daycare Attendant
Send Rover On Over Doggie Daycare & Training Center
12.2022 - 07.2023
Summer Camp Counselor
Reds Riding School
06.2022 - 08.2022
Groom
André Ganc
08.2021 - 06.2022
Horse Trainer
Kaylee Rathkoy
01.2018 - 12.2018
Ranch Hand
Chalk Hill Ranch
01.2017 - 08.2022
Assistant Trainer
Bay Light Farm
03.2016 - 01.2018