Kaylee Renfrew
Wellsville,Pennsylvania
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level communications position. Dependable and effective at managing operations and adapting to situations with a positive attitude. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician
Dover Area Ambulance Company
01.2023 - Current
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Delivered emotional support to patients and families; worked to relieve impending stress for those experiencing their worst day by connecting to people on a personal level.
Package Handler
Fedex Ground
09.2020 - Current
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and fast-paced environment.
- Followed verbal and written instructions to properly move and ship tens of thousands of products each day.
- Communicated regularly with supervisors to provide information on delays and issues with shipments.
- Helped train new employees in safe practices and warehouse procedures.
Student Intern
Dillsburg Banner
01.2020 - 11.2021
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained operational knowledge and supported departmental needs.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Performed administrative duties and staff support tasks.
- Planned, prepared and participated in weekly meetings and events.
- Interacted with customers by phone, email, or in-person to provide information.
- Established and maintained lines of communication via face-to-face, email, and phone calls.
Dog Daycare Attendant
Compassion Pet Resort And Training
05.2018 - 02.2020
- Formed interpersonal connections with both customers and their pets, because pets are family too, and customers should be confident in the care they are leaving their pet.
- Maintained communication with clients, such as texts, phone calls and emails regarding customer's pets and services.
- Practiced good listening to customer's concerns and counseled their decisions regarding their animal and suggested services.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Assisted with development of animal behavior modification plans.
Education
Bachelor of Arts - Public Relations
York College of Pennsylvania
York, PA12.2022
Skills
- Critical Decision-Making Skills
- Schedule Management
- Proofreading
- Communication Strategies
- Public and Media Relations
- Good Listener
Certification
- EMT - Nationally Registered Emergency Medical Technician
- AEMT - Nationally Registered Advanced Emergency Medical Technician
Timeline
Emergency Medical Technician
Dover Area Ambulance Company
01.2023 - Current
Package Handler
Fedex Ground
09.2020 - Current
Student Intern
Dillsburg Banner
01.2020 - 11.2021
Dog Daycare Attendant
Compassion Pet Resort And Training
05.2018 - 02.2020
Bachelor of Arts - Public Relations
York College of Pennsylvania
- EMT - Nationally Registered Emergency Medical Technician
- AEMT - Nationally Registered Advanced Emergency Medical Technician
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