Kaylee Rosser
McArthur,OH
Summary
I am a reliable employee. I quickly master new concepts and skills. I am passionate about helping customers and creating satisfying experiences. I have a strong history of providing top-notch service and support. I have excellent communication skills with a proven track record of building client reviews.
Overview
1
1
year of professional experience
Work History
Barista
Yellow Hammer Coffee
Semmes, Alabama
01.2024 - 08.2024
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Prepared and served hot or cold beverages.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Described menu items to customers and suggested products based on stated preferences.
- Ground beans for espresso shots according to individual customer specifications.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Stocked customer service stations with paper products or beverage preparation items.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Maintained calm demeanor during high-volume periods and special events.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Operated cash registers to process customer payments.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed health, safety and sanitation guidelines to pass state inspections.
Education
High School Diploma -
Mary G Montgomery
Semmes, AL06-2023
Skills
- Decision-making
- Safe food handling
- Order taking
- Exceptional customer service
- Hospitality and accommodation
- Professional demeanor
- Opening and closing duties
- Multitasking and organization
- Friendly and outgoing
- Cash register operational
Timeline
Barista
Yellow Hammer Coffee
01.2024 - 08.2024
High School Diploma -
Mary G Montgomery