Kaylee Santalucia
101 Hedley St Cheektowaga Ny
Summary
Dynamic Job Coach with a proven track record at The Arc Of Erie County, skilled in developing job search strategies and conducting interview coaching. Successfully empowered clients to enhance their employability through tailored skill development and progress monitoring, fostering motivation and self-confidence throughout their job search journey.
Overview
2026
2026
years of professional experience
Work History
Job Coach
The Arc Of Erie County
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
- Developed and maintained relationships with community resources to support job coaching.
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and selfconfidence.
- Established a supportive environment for clients, conducting regular check-ins to address any concerns or obstacles during the job search process.
- Provided ongoing guidance and support to clients throughout job search and onboarding process.
- Conducted mock interviews to help clients prepare for interviews with potential employers.
- Assisted clients in overcoming barriers to employment by addressing issues such as lack of experience or gaps in work history through effective strategizing.
- Conducted thorough assessments of client strengths, weaknesses, interests, and values to determine appropriate career paths and goals effectively.
- Collaborated with local employers to identify job opportunities for clients.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Implemented practical goal-setting techniques with clients to keep them focused on achieving desired outcomes during their job search process.
- Kept detailed records of individual histories, scores, and documents.
- Developed and implemented job coaching plans for clients with diverse career goals.
- Developed and facilitated job search workshops for clients to enhance job search skills.
- Empowered entry-level job seekers by developing essential soft skills such as teamwork, problem-solving, time management, and adaptability through targeted coaching sessions.
- Created and managed job search strategies for clients to improve job search success.
- Guided clients through career transitions by identifying transferable skills and aligning them with new opportunities.
- Coached clients on resume and cover letter development to enhance opportunities.
- Improved clients'' networking abilities with personalized coaching on professional communication techniques and etiquette.
Job Coach
Chrysalis
08.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Greeted clients and assisted in identifying their requirements.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Caisher
Speedway Gas Station
12.2023 - 11.2024
- Greeted customers entering store and responded promptly to customer needs.
- Greeted clients and assisted in identifying their requirements.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
No Degree - Social Sciences
John F Kennedy High School
Cheektowaga, NY08.2018
Skills
- Service plans
- Job search strategies
- Data gathering
- Skill development
- Skills testing
- Progress monitoring
- Interview coaching
- Group and individual instruction
- Professional ethics
- Job search planning
- Performance assessments
- Coaching meetings
- Job search training
- Interview training
- Decision-making support
- Resume development
- Task demonstrations
- Client assessment
Timeline
Job Coach
Chrysalis
08.2024 - Current
Caisher
Speedway Gas Station
12.2023 - 11.2024
Job Coach
The Arc Of Erie County
No Degree - Social Sciences
John F Kennedy High School
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