Kaylee Schneider
Portland
Summary
Detail-oriented employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seeking an opportunity to enhance abilities while contributing to company growth.
Overview
11
11
years of professional experience
Work History
Electric Customer Service Representative
Homeworks Tri-County Electric Cooperative
Portland
03.2022 - Current
- Analyze member documents, utility service orders, and mapping of service territory
- Work in conjunction with other departments to ensure members are promptly getting their needs met
- Accept payments from members along with balancing and closing cash drawers
- Assist members with questions on their accounts, transfers of service, usage concerns, payment arrangements, outages, and delinquent standings
- Support billing by paying special attention to accounts that need adjusting
- Follow company protocol and uses systems while undergoing constant changes to support and maintain the integrity of the business
- Create and process right-of-way and maintenance service orders
- Collaborated with cross-functional teams to gather and document requirements.
Manager
Hanulcik Farmer’s Market
Ionia
04.2015 - 06.2022
- Productive Farm Market Manager with 5+ year track record of providing quality leadership and excellent fruit field work
- Kept all areas clean and sanitized while managing inventory and coordinating events
Strategic Support Associate
Jackson National
Lansing
12.2019 - 02.2022
- Leveraged training, subject matter experts and other resources to quickly acquire knowledge and proficiency in company specific applications and systems
- Mitigate risk by processing transactions adhering to documented policies and procedures
- Provide exemplary customer service through adherence with business processes and exhibiting attention to detail
- Exhibit problem solving skills in accordance with policies and procedures, collaborate with other associates in identifying solutions; escalate to management as necessary
- Act as a role model by adhering to performance standards for production and quality control
- Adhere to all privacy of information policies and procedures to ensure confidentiality of information
Sales Associate
Buckle
Okemos
03.2018 - 12.2019
- Greeted customers with a friendly and engaging attitude to create a welcoming shopping experience
- Utilized active listening skills to understand the customers’ product needs; recommended merchandise based on customers’ needs
- Worked collaboratively with other teammates to identify product improvements, new product ideas and product feedback
- Strictly adhered to loss prevention guidelines to prevent security risks and thefts
Education
Business Administration -
Lansing Community College
Lansing, MI 08.2018 - 05/2020
Agriculture Business -
Michigan State University
East Lansing, MI 12.2016 - 12/2017
Skills
- MS Excel, Word, Office, PowerPoint
- Problem-Solving
- Conflict Resolution
- Organized
- Attentive to Detail
- Quick learning
- Adaptability
- Service order processing
- Account reconciliation
- Effective communication
- Time management
- Strategic thinking
Activities
- Ionia County Animal Shelter - volunteer, 01/01/15, Present, Walk dogs and clean kennels
- Special Project - HR department at Jackson National, 08/01/21, 03/01/22, Assisting the HR team with recruiting, for all departments; Planning and gathering information for interviews
- Michigan State University Running Club - Member, 12/01/16, 12/01/17, Participated in long-distance practice and competitions while taking some classes at the university; Attend meetings
- Top 25 Associate - Award, 05/01/19, 09/01/19, Having the highest sales in our district for Buckle in May, June, August, and September
- 2022/23/24/25 Volunteer Awards - TCEC, 03/01/22, Present, Volunteering for 10+ hours for 2022 and 2023
Timeline
Electric Customer Service Representative
Homeworks Tri-County Electric Cooperative
03.2022 - Current
Strategic Support Associate
Jackson National
12.2019 - 02.2022
Business Administration -
Lansing Community College
08.2018 - 05/2020
Sales Associate
Buckle
03.2018 - 12.2019
Agriculture Business -
Michigan State University
12.2016 - 12/2017
Manager
Hanulcik Farmer’s Market
04.2015 - 06.2022