Kaylee Schneider
Lakeland,FL
Summary
Experienced customer service and patient support professional with over 10 years in fast-paced hospitality, healthcare, and management roles. Skilled at communicating clearly via phone, chat, and email, multitasking efficiently, and resolving issues with professionalism and empathy. CPR certified with knowledge of HIPAA, patient care, and medical terminology. Highly organized, detail-oriented, and quick to learn new systems and workflows. Seeking a part-time remote position with morning availability where I can provide excellent support, maintain high productivity, and contribute to a team’s success.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Waitress
Hanks Tavern
Muskegon, Michigan
11.2018 - 01.2026
- Provided friendly and efficient customer service in a high-volume environment
- Handled customer concerns and resolved issues quickly
- Managed multiple tables while maintaining accuracy and professionalism
- Processed orders, managed payments, and ensured guest satisfaction
- Worked independently and as part of a team during busy shifts
- Learned how to navigate and excel in multiple POS systems.
Patient Care Assistant
Trinity Health Hospital
Muskegon, MI
08.2024 - 12.2024
- Assisted patients with daily needs, ensuring comfort and safety
- Communicated with patients, families, nurses, and medical staff
- Monitored patient conditions and reported changes promptly
- Maintained accurate documentation and handled confidential information
- Multitasked in a fast-paced medical environment
- HIPPA certified and learned the importance of patient confidentiality.
Waitress/Bartender/Manager
750 Bar And Grill
Muskegon, MI
11.2014 - 11.2018
- Delivered fast, high-quality customer service in a high-volume environment.
- Trained and supervised new staff, created schedules, handled registers, and oversaw daily operations.
- Managed bar inventory, mixed drinks, and ensured compliance with alcohol-service laws.
- Improved workflow efficiency and boosted guest satisfaction ratings.
Hostess
Red Lobster
Muskegon, MI
03.2013 - 03.2014
- Managed front-of-house seating, guest check-ins, and waitlist flow.
- Provided strong first impressions and customer hospitality.
- Assisted servers and supported teamwork during peak hours.
Education
Bachelor of Science - Nursing
Baker College
Muskegon, MI 08.2021 - 06.2023
Associate of Applied Science -
Ferris State University
Big Rapids, MISkills
- Professional written and verbal communication
- Email, chat, and phone support
- Conflict resolution & de-escalation
- Strong problem-solving and decision-making
- Experience handling high-volume customer inquiries
- Clear documentation and note-taking
Technical & Computer Skills
- Fast learner with digital tools and software
- Data entry & accuracy
- Typing 50 WPM (can adjust if needed)
- Proficient with online dashboards, scheduling tools, and EMR/EHR systems
- Basic troubleshooting for apps, accounts, and login issues
- Familiar with CRM systems, support platforms, and cloud-based tools
Healthcare & Support Skills
- Patient communication
- CPR Certified
- Medical terminology knowledge with college course completion
- Understanding of HIPAA and patient confidentiality
- Ability to explain instructions clearly over phone/chat
- Experience with patient care coordination
Administrative & Organizational Strengths
- Calendar management & task organization
- Multitasking and prioritizing
- High attention to detail
- Accurate record-keeping
- Time management in remote environments
- Self-directed and minimal supervision required
Customer-Facing Experience
- 10 years serving and communicating with diverse customers
- Strong interpersonal skills
- Ability to stay calm in stressful situations
- Consistently high satisfaction and repeat guest rates
Workstyle & Reliability
- Morning availability
- Punctual and dependable
- Motivated, positive, and adaptable
- Able to maintain productivity in home environment
- Quick to learn new systems and workflows
- Experience with adapting to virtual courses as it was mandatory in nursing program during COVID
Timeline
Patient Care Assistant
Trinity Health Hospital
08.2024 - 12.2024
Bachelor of Science - Nursing
Baker College
08.2021 - 06.2023
Waitress
Hanks Tavern
11.2018 - 01.2026
Waitress/Bartender/Manager
750 Bar And Grill
11.2014 - 11.2018
Hostess
Red Lobster
03.2013 - 03.2014
Associate of Applied Science -
Ferris State University