KAYLEE SCHWARTZ
Las Vegas
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Creative Social Media Manager with proven record of success in building brand and following. Develops vision and achieves objectives through execution of plans.
Seasoned waitress with successful track record in fast-paced dining environments. Known for providing top-notch customer service, maintaining cleanliness standards, and skillfully managing table turnover to increase efficiency. Demonstrated ability to handle high-pressure situations while ensuring high level of customer satisfaction. Contributed significantly to improved customer retention rate in previous role through consistent delivery of quality service.
Overview
2026
2026
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Executive Assistant to CEO of Company
COF Technologies
St. George
10.2023 - Current
- I took on a lot of responsibilities as an Executive Assistant to the CEO. I was responsible for helping out the CEO with anything that was needed of me.
- Maintained filing systems for documents and important records efficiently.
- Communicated with clients to schedule appointments and resolve inquiries.
- I assisted in Interviews for employees, Maintained 100% Confidentiality of all communications and documentation according to company policy.
- I updated and maintained office policies and procedures.
- I kept an eye on all supplies and would order new office supplies and research new deals and suppliers.
- I also was in charge of helping out and helping the Customer Service team.
- I would help assist customer service with answering emails and jump on phone calls if needed.
- I designed and maintained a filing system.
- I helped with the Investors who invested in the company, had communication with them and sent emails to them.
- I created a filing system to store all their contracts etc.
- I handled time off request sheets for employees.
- I was in charge of making sure I got all the bills paid on time.
- I kept record sheets of who came and visited the store.
- I ran errands for the office.
- Ordered containers for outdoor offices and tractors etc.
- I had to have great communication skills and serve as a gatekeeper deciding which visitors, callers or emails need to go where and to who.
- I had to have great time management and trustworthiness as I handled a lot of documents and bills.
- I also did payroll for a while as well and would adjust any employees time clocks as needed and add up their hours.
- I had to be a skilled leader with skills in delegating tasks, team building and creating positive experiences around the office.
- I worked a lot with Microsoft office and excel and google calendars.
- Making sure the CEO made all phone calls and meetings.
- When the CEO was out of office for a while, I was in charge of getting any important emails to my boss that needed to be answered while they were out of office.
Manager / Social Media Manager
Sunset Athletic Club
St. George
07.2018 - 05.2021
- I had a lot of responsibilities as a Manager at Sunset Summit Athletic Club. I was a Manager for a little over a year! And Social Media Manager for about 5 to 6 Months.
- I was in charge of a lot of tasks. This usually includes making sure we are stocked with class schedules for our Members, Stocking the Gym, Organizing the equipment throughout the gym and Re-rack heavy weights and helping clean and make the gym clean and safe for our Members.
- As a Manager I am responsible for seeing and leading my staff at Sunset and assisting in hiring and training Front Desk staff.
- I also do most of the Advertisement for Clinics and Classes and New things going on around the gym.
- I am Responsible for marketing and publicizing goods or services within the company.
- Performs research to find target audience, develop concepts, create storyboards, and make sure the posters, signs are eye capturing and descriptive.
- I send emails to all Management throughout the gym reminding them of upcoming events such as Member appreciation day and send me Nominees every month of who they would like to be Employee and Member of the Month.
- I am responsible for getting with those Nominated and meeting with our IT to get them up on our TV screens and send it to our Social Media manager to let all those at Summit know to congratulate them.
- I am ultimately responsible for ensuring member satisfaction with the gym.
- I handle and help solve any positive and negative comments if any from Members.
- I am good under pressure. This requires exceptional Customer Service.
- It’s my job to always make sure our Members are happy.
- We work a lot with older Members at the Sunset location. So, it’s very important to be personable, friendly as well as being very patient.
- I also not only Manage the Sunset gym, but I run the Front desk as well, doing inventory and ringing up T-shirts, Fridge items, Day passes, Membership fees, Past dues etc…
- Answering customer inquiries or explaining cost, availability, policies, and procedures of the facility.
- I also am over all of Social media for Summit Athletic Club for Instagram and Facebook.
- I’m responsible for planning, implementing, managing and monitoring the company’s social media strategy in order to increase brand awareness, improve Marketing efforts and increase sales, create and manage all published content – images, video, written and audio.
- Monitor, Listen and respond to others.
- Monitored facility cleanliness and safety compliance standards regularly.
- Conducted performance evaluations for team members to enhance service quality.
- Led weekly meetings to discuss operational improvements and member feedback.
Waitress
Texas Roadhouse Restaurant
St. George
- Provided excellent customer service to enhance dining experiences.
- Took accurate food and drink orders from guests.
- Delivered meals and beverages promptly to customers.
- Collaborated with kitchen staff to ensure timely order preparation.
- Maintained cleanliness and organization of dining area.
- Handled cash transactions and processed payments efficiently.
- Resolved customer complaints calmly and professionally.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Organized take-out orders efficiently according to customer requests.
- Bussed tables as needed during peak hours.
- Served alcoholic beverages responsibly in accordance with state laws.
- Participated in team meetings to discuss new menu items or changes in policy.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Waitress
Buffalo Wild Wings
St. George
- Provided excellent customer service to enhance dining experiences.
- Took accurate food and drink orders from guests.
- Delivered meals and beverages promptly to customers.
- Resolved customer complaints calmly and professionally.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Served alcoholic beverages responsibly in accordance with state laws.
- Participated in team meetings to discuss new menu items or changes in policy.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Filled condiments and napkin containers during slack periods.
- Prepared checks, itemizing total meal costs and taxes.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Bussed tables as needed during peak hours.
- Answered questions about menu items, ingredients, and pricing.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
High School Graduate -
Desert Hills High School
St. George, UT 08.2008 - 05.2011
Skills
- Microsoft Office
- Excel
- PowerPoint
- Email Management
- Data Entry
- Digital Calendars
- Outlook
- Instant Messaging
- Social Media Management
- IT Troubleshooting
- ClubReady systems
- Customer service
- Social media marketing
- Team leadership
- Time management
- Customer Service-oriented
- Meeting planning
- Staff management
Certification
American Red Cross First Aid CPR AED
References
- Brad McCorkle (435) 301-5023 (Boss at COF Technologies
- Mckayl Ruesch, (435) 414-4927 (CEO at COF Technologies)
- Cally Peterson (435) 669-2575 (Boss at Summit Athletic Club)
Timeline
Executive Assistant to CEO of Company
COF Technologies
10.2023 - Current
Manager / Social Media Manager
Sunset Athletic Club
07.2018 - 05.2021
High School Graduate -
Desert Hills High School
08.2008 - 05.2011
Waitress
Texas Roadhouse Restaurant
Waitress
Buffalo Wild Wings