Hi, I’m
Kaylee Smith
Trenton,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
1
Certification
Work History
Radiant Credit UnionAlachua, FL
Member Experience Advisor
04 2024 - Current
Job overview
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations.
- Identified fraudulent activities and followed proper procedures to report suspicious transactions.
- Assisted customers in opening new accounts and provided guidance on various banking products and services.
- Achieved sales targets by cross-selling banking products such as savings accounts, credit cards, and insurance policies.
- Successfully resolved escalated customer issues/complaints within established timelines while maintaining positive relationships with customers.
- Oversaw cash management activities including balancing vault/cash drawers, ordering currency/coin, supplies, and managing ATM operations.
Capital City BankChiefland, FL
Cross Trained Teller II
05 2023 - 04 2024
Job overview
- Monitored daily cash levels to ensure adequate funds for customer transactions while minimizing excess cash on hand.
- Resolved complex customer inquiries or issues promptly and effectively, maintaining high levels ofcustomer satisfaction.
- Assisted customers with account openings, closings, deposits, withdrawals, loan payments, and otherfinancial transactions accurately and efficiently.
- Maintained a clean and organized work area to provide a professional environment for both employees and customers.
- Utilized strong communication skills to build relationships with customers, promoting loyalty and repeat business.
- Implemented process improvements that resulted in faster transaction times without compromising accuracy or security measures.
- Identified opportunities for upselling additional banking products/services based on individuals needs.
- Ensured compliance with all regulatory requirements related to cash handling procedures.
- Collaborated with internal auditors during annual audits, providing necessary documentation and support as required.
- Developed relationships with key customers, addressing their specific banking needs proactively.
- Ensured compliance with all bank policies, procedures, and regulations related to teller operations.
FDOCTrenton, FL
Correctional Officer
04 2022 - 11 2022
Job overview
- Maintained security and order within the correctional facility, ensuring the safety of pubic and within the institution.
- Conducted regular inspections of cells, common areas, and perimeter to identify any potential security breaches or contraband.
- Enforced rules and regulations by monitoring inmate activities, conducting searches, and responding to incidents in a calm and professional manner.
- Supervised movement during daily routines such as meals, recreation time, visits, and medical appointments.
- Documented all incidents, disciplinary actions, and inmate behavior accurately in written reports.
- Performed pat-downs and body searches on inmates when necessary to prevent smuggling of prohibited items.
- Responded promptly to emergencies such as fights or medical emergencies by following established procedures for containment and requesting backup if needed.
- Participated in ongoing training programs to enhance knowledge of corrections policies, emergency response techniques, and self-defense tactics.
- Maintained accurate records regarding inmate counts which contributed significantly towards overallfacility management.
- Demonstrated excellent crisis management skills by successfully diffusing tense situations among inmates without resorting to force.
- Maintained strict adherence to all legal requirements regarding inmate rights, privacy regulations, and use of force policies.
- Achieved consistently high scores on annual performance evaluations due to exemplary job knowledge, professionalism, and dedication.
- Maintained a clean and organized work area ensuring all equipment such as keys, radios, and handcuffs were accounted for at all times.
My HomeTrenton, FL
Homemaker
09 2019 - 03 2022
Job overview
- During this time I stayed at home with my sons and daughter to make it through the pandemic.
CHIEFLAND BILLIARDSChiefland, FL
Cook/Prep/Server
04 2018 - 07 2019
Job overview
- Prepared and cooked a variety of dishes, ensuring high quality and presentation standards.
- Managed food inventory, minimizing waste and optimizing cost efficiency.
- Maintained a clean and organized work area, adhering to sanitation regulations.
- Adapted menus based on dietary restrictions or customer preferences.
- Trained new cooks on proper cooking techniques, safety procedures, and menu items.
- Managed multiple orders simultaneously during peak hours while maintaining accuracy.
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction.
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed.
- Adhered to all food safety regulations to ensure the health and well-being of customers.
- Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items.
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency.
- Assisted in the development of new menu items by providing input on flavors, ingredients, and cooking methods.
- Conducted regular inspections of equipment to identify maintenance needs or potential hazards.
Beef O' Brady'sChiefland, FL
Cook/Prep
02 2017 - 04 2018
Job overview
- Followed recipes and portion control guidelines to consistently deliver delicious meals.
- Prepared and cooked a variety of dishes, ensuring high quality and presentation standards.
- Collaborated with kitchen staff to coordinate meal preparation and ensure timely service.
- Adapted menus based on dietary restrictions or customer preferences
- Trained new cooks on proper cooking techniques, safety procedures, and menu items.
- Implemented time-saving strategies in food preparation processes without compromising quality standards.
- Ensured compliance with health codes and regulations during food handling, storage, and preparation stages.
- Managed multiple orders simultaneously during peak hours while maintaining accuracy.
USARGainesville, FL
Transportation Management Coordinator
11 2008 - 11 2016
Job overview
- Coordinated and managed the transportation of personel and equipment, ensuring timely arrival.
- Developed and maintained relationships with carriers, negotiating rates and contracts to optimize cost efficiency.
- Implemented a tracking system for shipments, providing real-time updates to leadership on delivery status.
- Collaborated with warehouse team to ensure accurate inventory management and efficient loading/unloading processes.
- Managed a fleet of 20 vehicles, overseeing maintenance schedules, repairs, and compliance with safety regulations.
- Created comprehensive reports on transportation metrics such as on-time delivery performance and carrier performance evaluations.
- Maintained up-to-date knowledge of industry regulations related to transportation logistics operations.
- Navigated complex logistical challenges such as inclement weather conditions or traffic congestion while maintaining delivery deadlines.
- Developed contingency plans for unexpected disruptions in transportation services such as natural disasters.
- Maintained accurate records of all shipments including bills of lading, delivery receipts, and customs documentation.
- Implemented quality control measures for inbound/outbound shipments to minimize errors or damages during transit.
- Managed and maintained office supplies inventory, ensuring availability of necessary materials for daily operations.
- Scheduled and coordinated meetings, appointments, and travel arrangements for personel.
- Created and maintained electronic filing systems to ensure efficient organization and retrieval of documents.
- Assisted in the preparation of reports, presentations, and correspondence by gathering data and formatting information.
- Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel or provided necessary information
- Maintained confidentiality of sensitive information while handling employee records, financial documents, and contracts.
- Performed general administrative tasks including photocopying documents, scanning files, faxing paperwork.
- Collaborated with cross-functional teams to support project management initiatives from planning to execution phase.
- Managed calendars for multiple individuals by scheduling appointments based on priority levels and availability.
Education
Bell High School
High School Diploma
05.2010
Skills
- Complaint resolution
- Money handling abilities
- Operational efficiency
- Inventory management procedures
- Spreadsheet tracking
- Customer service skills
- Document preparation
- Interpersonal Communication
- Teamwork and Collaboration
- Active Listening
- Cultural Awareness
- Training and Development
- Written Communication
- Decision-Making
- Multitasking Abilities
- Organization and Time Management
- Planning and Coordination
- Attention to Detail
- Analytical and Critical Thinking
- Relationship building
- Records management
- Information security
- Travel coordination
Certification
- CNP - Certified Notary Public
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Accomplishments
- Achieving top marks in all subjects during my training for corrections, and I was awarded valedictorian for my accomplishment.
- Achieved completing eight year in the Army making it to the rank of Specialist (E-4).
Timeline
Member Experience Advisor
Radiant Credit Union
04 2024 - Current
Cross Trained Teller II
Capital City Bank
05 2023 - 04 2024
Correctional Officer
FDOC
04 2022 - 11 2022
Homemaker
My Home
09 2019 - 03 2022
Cook/Prep/Server
CHIEFLAND BILLIARDS
04 2018 - 07 2019
Cook/Prep
Beef O' Brady's
02 2017 - 04 2018
Transportation Management Coordinator
USAR
11 2008 - 11 2016
Bell High School
High School Diploma