ANDREW PINEDA
Irvine,United States
Summary
Member Experience Advisor bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances member experiences by employing service-oriented behaviors, understanding member desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Member Experience Advisor
Nations Benefits
01.2023 - Current
- Assisting members in placing OTC and grocery orders through the Nations store front.
- Assisting members with scheduling hearing test and consultation.
- Assisting members in placing PERS orders.
- Assist members in managing their supplemental benefits.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved member complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both members and the company alike.
- Developed rapport with members through active listening skills, leading to higher retention rates and positive feedback from clients.
Fulfillment Expert
Enjoy Technology/ Asurion
07.2020 - 12.2022
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Assisted manager in training new employees to apple strategies and best practices in fulfillment process.
- Selected and filled orders from stock to fulfill customer requirements.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
- Followed procedures at all times for personal and team safety.
- Communicated with other departments to facilitate fulfillment.
Education
High School Diploma -
Santiago High School
Corona, CAAssociate of Arts -
Riverside Community College
Norco, CASkills
- Customer service
- Active listening
- Critical thinking
- Member Advisor
- Problem resolution
- Conflict resolution
- Complaint handling
- Appointment scheduling
- De-escalation techniques
- Building rapport
- Technical support
- Customer relations
Timeline
Member Experience Advisor
Nations Benefits
01.2023 - Current
Fulfillment Expert
Enjoy Technology/ Asurion
07.2020 - 12.2022
High School Diploma -
Santiago High School
Associate of Arts -
Riverside Community College
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