Jill Maugeri
Plainfield,IL
Summary
Dynamic Member Experience Advisor at Nations Benefits with exceptional communication skills and CRM software expertise. Successfully developed training materials and streamlined onboarding processes, enhancing member engagement and satisfaction. Proven ability to advocate for members while resolving issues efficiently, fostering a collaborative environment that prioritizes customer service excellence.
Overview
9
9
years of professional experience
Work History
Member Experience Advisor
Nations Benefits
2022.05 - Current
- Developed training materials for Member Experience team, equipping staff with necessary skills for success in their roles.
- Organized and executed member-focused events, fostering a sense of community and belonging among participants.
- Streamlined onboarding processes for new members, ensuring smooth transitions into the organization.
- Maintained accurate records of all member communications and transactions, ensuring seamless coordination between departments involved in servicing accounts.
- Provided ongoing support to members by promptly answering inquiries and offering tailored assistance when needed.
- Served as an advocate for members within the organization, championing their interests during internal discussions about program development or policy changes.
- Enhanced member experience by implementing personalized service strategies and addressing individual needs.
- Educated members about available resources and benefits associated with their memberships, maximizing utilization rates across various services provided by the organization.
- Participated in regular team meetings focused on sharing best practices and identifying opportunities for further enhancements to the overall member experience journey.
COVID-19 Contact Tracer
Will County Health Department
2022.02 - 2022.04
- Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
- Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.
- Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
- Improved contact tracing efficiency with accurate data entry and case management system utilization.
- Supported public health efforts by conducting thorough interviews with confirmed COVID-19 cases.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Maintained compliance with all relevant privacy and confidentiality regulations, ensuring the protection of sensitive personal information throughout the contact tracing process.
- Continuously updated knowledge of COVID-19 developments to provide up-to-date recommendations to the public.
- Optimized communication skills while addressing language barriers and diverse backgrounds during contact tracing interactions.
- Performed record keeping by logging client information within secure contact-tracing software.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
Paraprofessional
Plainfield School District 202
2017.09 - 2019.01
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
- Reported on student progress, behavior, and social skills to parents.
- Ensured compliance with state regulations by maintaining thorough documentation of services provided to students with disabilities.
Education
No Degree - Certificate of Completion of Business School
Fox Business School
Oak Lawn, IL1996-07
High School Diploma -
Queen of Pece
Burbank, IL1993-06
Skills
- Exceptional communication
- CRM software expertise
- Performance tracking
- Brand representation
- Customer service
- Customer support
- Call center experience
- Complaint handling
- Account reconciliation
- Document processing
- Issue resolution
- Dispute resolution
- Service recommendations
- Database management
- Member correspondence
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Typing test by completing testing at Fox Business School with accuracy and efficiency.
- Collaborated with team of 10 in the development of Smells Like Team Spring (current employer).
Languages
English
Full Professional
Timeline
Member Experience Advisor
Nations Benefits
2022.05 - Current
COVID-19 Contact Tracer
Will County Health Department
2022.02 - 2022.04
Paraprofessional
Plainfield School District 202
2017.09 - 2019.01
No Degree - Certificate of Completion of Business School
Fox Business School
High School Diploma -
Queen of Pece