Eden Hernandez
Winter Garden,FL
Summary
Adept at CRM software and managing inbound calls, excelling as a Member Experience Advisor at Nations Benefits, where I enhanced member satisfaction and managed members in the Medicare Savings Program (MSP). By helping them receive their Extra Benefits provided by the (MSP) dealing with complaints, placing orders, filing disputes, explaining plan benefits, etc. Also currently in Broward County College online pursing my AS degree in Human Resources, while working full-time.
Overview
1
1
year of professional experience
Work History
Member Experience Advisor
Nations Benefits
2023.08 - Current
- Safeguarded sensitive customer information, maintaining strict adherence to industry compliance standards within the CRM system architecture.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Handled escalated calls from dissatisfied customers with professionalism and tact, ultimately resolving issues efficiently.
- Dealt with claims, disputes, placing OTC orders, explaining flex benefits to Medicare/Medicaid recipients in the Medicare Savings Program (MSP)
- Managed high volume caseloads while maintaining strict adherence to deadlines and quality standards.
Education
High School Diploma -
Florida Virtual School
Orlando, FL08.2022
Skills
- Exceptional communication
- CRM software expertise
- Complaint Handling
- Call Center Operations
- Strong Communication Skills
- Telephone Etiquette
Timeline
Member Experience Advisor
Nations Benefits
2023.08 - Current
High School Diploma -
Florida Virtual School
Similar Profiles
Ajaijua Caprie CurryAjaijua Caprie Curry
Executive Assistant at Nations BenefitsExecutive Assistant at Nations Benefits
Mariah LewisMariah Lewis
Member Experience Associate at Nations BenefitsMember Experience Associate at Nations Benefits
Patricia AcamporaPatricia Acampora
Bilingual Member Experience Advisor at Nations BenefitsBilingual Member Experience Advisor at Nations Benefits