Kaylee Smith
Parrish,FL
Summary
Detail-oriented professional with strong customer service skills. Experienced in transaction processing and complaint resolution. Committed to enhancing customer satisfaction and driving operational efficiency.
Overview
4
4
years of professional experience
Work History
Administrative Transaction Specialist
DEX Imaging
Bradenton, FL
09.2025 - Current
- Processed customer transactions with accuracy and attention to detail.
- Assisted in managing inventory levels, ensuring stock availability for efficient operations.
- Collaborated with team members to resolve transaction discrepancies promptly.
Front Desk Associate
Hulsing Hotels
Bradenton, FL
06.2023 - 08.2025
- Managed guest check-ins and check-outs efficiently to enhance overall customer satisfaction.
- Handled multi-line phone system, directing calls and addressing inquiries promptly.
- Scheduled and coordinated reservations using property management software to optimize occupancy rates.
- Assisted in training new team members on front desk procedures and customer service standards.
- Resolved guest complaints with professionalism, ensuring a positive experience for all visitors.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
Sales Associate
Charlotte Russe
Ellenton, FL
06.2023 - 01.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using POS system, ensuring accuracy in cash handling.
- Maintained store presentation by organizing merchandise and executing visual displays.
- Collaborated with team members to meet sales goals and improve customer satisfaction rates.
Restaurant Hostess
Anna Maria Oyster Bar
Ellenton, FL
02.2022 - 11.2022
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system effectively to optimize table turnover.
- Coordinated with kitchen staff to accommodate special requests and dietary restrictions.
- Assisted in training new hostesses on operational procedures and customer service standards.
- Collaborated with management to improve front-of-house processes and service delivery.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Education
High School Diploma -
Palmetto High School
Palmetto, FLSkills
- Transaction monitoring
- Payment processing
- Sales support
- Data management
- Teamwork and collaboration
- Customer service
- Time management
- Critical thinking
- Effective communication
- Adaptability and flexibility
- Decision-making
- Cash management
Timeline
Administrative Transaction Specialist
DEX Imaging
09.2025 - Current
Front Desk Associate
Hulsing Hotels
06.2023 - 08.2025
Sales Associate
Charlotte Russe
06.2023 - 01.2024
Restaurant Hostess
Anna Maria Oyster Bar
02.2022 - 11.2022
High School Diploma -
Palmetto High School