Dedicated to fostering teamwork and collaboration to achieve shared objectives. Committed to continuous learning and professional growth to excel in a dynamic work environment. Proven track record of driving production efficiency and exceeding performance goals through dedication and hard work. Results-oriented with a strong focus on achieving success through strategic planning and effective execution.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Customer Service Representative
Heart Specialists of Sarasota
07.2023 - Current
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Machine Operator
Dupont
07.2022 - 05.2023
Executed order processing tasks with precision, maintaining compliance with guidelines.
Oversaw cleanliness and fixed operational problems in machinery.
Ensure accurate logging of processed orders into system each shift.
Customer Service Specialist
Healthcare Logistics
05.2022 - 07.2022
Managed customer inquiries and orders through phone and email communication.
Ensured accuracy in order documentation and customer interactions.
Receiving Supervisor
AmerisourceBergen
01.2019 - 04.2022
Oversaw training and development of 27 associates, ensuring operational efficiency in the receiving department.
Secured top production and associate engagement in warehouse with a 96% approval rate for 3 consecutive years.
Set benchmark for minimal staff turnover within organization.
Conducted interviews to assess candidate qualifications.
Managed vendor communications to ensure timely off-schedule holiday deliveries.
Receiving Lead
AmerisourceBergen
03.2018 - 01.2019
Trained new hires, maintained clean workplace, and monitored team performance to meet operational standards.
Inventory Clerk
AmerisourceBergen
04.2017 - 03.2018
Managed inventory control tasks to support efficient production operations.
Warehouse Associate
AmerisourceBergen
01.2015 - 04.2017
Ensured 100% accuracy in product handling.
Delivered comprehensive instruction on company protocols to newly onboarded employees.
Ensured cleanliness and orderliness of assigned areas.
Education
Associate Degree - Social Work
Ohio University-Chillicothe
12.2013
High School -
Southeastern High School
05.2013
Skills
Team Building
Leading
Communication
Multitasking
Microsoft
Conflict Resolution
Certification
OSHA Certified, Trainer for heavy machinery including stand-up forklifts, electric pallet jack, and electric double pallet jack.
Greenbelt, Obtained through the 6S training program as CI Champion.