KAYLEE STEELE
Circleville,OH
Summary
Dedicated to fostering teamwork and collaboration to achieve shared objectives. Committed to continuous learning and professional growth to excel in a dynamic work environment. Proven track record of driving production efficiency and exceeding performance goals through dedication and hard work. Results-oriented with a strong focus on achieving success through strategic planning and effective execution.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Customer Service Representative
Heart Specialists of Sarasota
Sarasota, FL
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Machine Operator
Dupont
07.2022 - 05.2023
- Executed order processing tasks with precision, maintaining compliance with guidelines.
- Oversaw cleanliness and fixed operational problems in machinery.
- Ensure accurate logging of processed orders into system each shift.
Customer Service Specialist
Healthcare Logistics
Circleville, OH
05.2022 - 07.2022
- Managed customer inquiries and orders through phone and email communication.
- Ensured accuracy in order documentation and customer interactions.
Receiving Supervisor
AmerisourceBergen
01.2019 - 04.2022
- Oversaw training and development of 27 associates, ensuring operational efficiency in the receiving department.
- Secured top production and associate engagement in warehouse with a 96% approval rate for 3 consecutive years.
- Set benchmark for minimal staff turnover within organization.
- Conducted interviews to assess candidate qualifications.
- Managed vendor communications to ensure timely off-schedule holiday deliveries.
Receiving Lead
AmerisourceBergen
03.2018 - 01.2019
- Trained new hires, maintained clean workplace, and monitored team performance to meet operational standards.
Inventory Clerk
AmerisourceBergen
04.2017 - 03.2018
- Managed inventory control tasks to support efficient production operations.
Warehouse Associate
AmerisourceBergen
01.2015 - 04.2017
- Ensured 100% accuracy in product handling.
- Delivered comprehensive instruction on company protocols to newly onboarded employees.
- Ensured cleanliness and orderliness of assigned areas.
Education
Associate Degree - Social Work
Ohio University-Chillicothe
12.2013
High School -
Southeastern High School
05.2013
Skills
- Team Building
- Leading
- Communication
- Multitasking
- Microsoft
- Conflict Resolution
Certification
- OSHA Certified, Trainer for heavy machinery including stand-up forklifts, electric pallet jack, and electric double pallet jack.
- Greenbelt, Obtained through the 6S training program as CI Champion.
Timeline
Customer Service Representative
Heart Specialists of Sarasota
07.2023 - Current
Machine Operator
Dupont
07.2022 - 05.2023
Customer Service Specialist
Healthcare Logistics
05.2022 - 07.2022
Receiving Supervisor
AmerisourceBergen
01.2019 - 04.2022
Receiving Lead
AmerisourceBergen
03.2018 - 01.2019
Inventory Clerk
AmerisourceBergen
04.2017 - 03.2018
Warehouse Associate
AmerisourceBergen
01.2015 - 04.2017
High School -
Southeastern High School
Associate Degree - Social Work
Ohio University-Chillicothe