Summary
Overview
Work History
Education
Skills
Certification
Timeline
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KAYLEE STEELE

Circleville,OH

Summary

Dedicated to fostering teamwork and collaboration to achieve shared objectives. Committed to continuous learning and professional growth to excel in a dynamic work environment. Proven track record of driving production efficiency and exceeding performance goals through dedication and hard work. Results-oriented with a strong focus on achieving success through strategic planning and effective execution.

Overview

10
10
years of professional experience
2
2
Certification

Work History

Customer Service Representative

Heart Specialists of Sarasota
07.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Machine Operator

Dupont
07.2022 - 05.2023
  • Executed order processing tasks with precision, maintaining compliance with guidelines.
  • Oversaw cleanliness and fixed operational problems in machinery.
  • Ensure accurate logging of processed orders into system each shift.

Customer Service Specialist

Healthcare Logistics
05.2022 - 07.2022
  • Managed customer inquiries and orders through phone and email communication.
  • Ensured accuracy in order documentation and customer interactions.

Receiving Supervisor

AmerisourceBergen
01.2019 - 04.2022
  • Oversaw training and development of 27 associates, ensuring operational efficiency in the receiving department.
  • Secured top production and associate engagement in warehouse with a 96% approval rate for 3 consecutive years.
  • Set benchmark for minimal staff turnover within organization.
  • Conducted interviews to assess candidate qualifications.
  • Managed vendor communications to ensure timely off-schedule holiday deliveries.

Receiving Lead

AmerisourceBergen
03.2018 - 01.2019
  • Trained new hires, maintained clean workplace, and monitored team performance to meet operational standards.

Inventory Clerk

AmerisourceBergen
04.2017 - 03.2018
  • Managed inventory control tasks to support efficient production operations.

Warehouse Associate

AmerisourceBergen
01.2015 - 04.2017
  • Ensured 100% accuracy in product handling.
  • Delivered comprehensive instruction on company protocols to newly onboarded employees.
  • Ensured cleanliness and orderliness of assigned areas.

Education

Associate Degree - Social Work

Ohio University-Chillicothe
12.2013

High School -

Southeastern High School
05.2013

Skills

  • Team Building
  • Leading
  • Communication
  • Multitasking
  • Microsoft
  • Conflict Resolution

Certification

  • OSHA Certified, Trainer for heavy machinery including stand-up forklifts, electric pallet jack, and electric double pallet jack.
  • Greenbelt, Obtained through the 6S training program as CI Champion.

Timeline

Customer Service Representative

Heart Specialists of Sarasota
07.2023 - Current

Machine Operator

Dupont
07.2022 - 05.2023

Customer Service Specialist

Healthcare Logistics
05.2022 - 07.2022

Receiving Supervisor

AmerisourceBergen
01.2019 - 04.2022

Receiving Lead

AmerisourceBergen
03.2018 - 01.2019

Inventory Clerk

AmerisourceBergen
04.2017 - 03.2018

Warehouse Associate

AmerisourceBergen
01.2015 - 04.2017

High School -

Southeastern High School

Associate Degree - Social Work

Ohio University-Chillicothe
KAYLEE STEELE