Kaylee Suarez
The Colony,Texas
Summary
Results-driven Risk Management & Insurance Specialist with a proven track record of achieving measurable outcomes, including a 30% reduction in claims processing time and streamlined policy management. Skilled in regulatory compliance, program development, and stakeholder collaboration. Adept at reducing risk, optimizing processes, and enhancing profitability through strategic initiatives. Proficient in Microsoft Office, data analysis, and fostering customer relationships.
Overview
9
9
years of professional experience
Work History
Risk Management & Insurance Specialist
UT Southwestern Medical Center
Dallas, TX
03.2022 - Current
- Coordinated workers' compensation claims for three stakeholders, achieving a 30% reduction in claims processing time.
- Streamlined the commercial auto insurance request process using SharePoint, consolidating documentation, and enabling better fault analysis to maintain low insurance rates.
- Reduced risk by identifying injury trends and implementing preventive measures, such as installing cameras in all fleet vehicles to monitor accident causes, and improve safety.
- Led the development of innovative products, services, and procedures to meet customer needs.
Account Manager
American Contractors Insurance Group (ACIG)
Dallas, TX
09.2017 - 03.2022
- Managed 15 member accounts and 10 concurrent projects, delivering seamless service and meeting all project milestones.
- Reviewed audits and billing processes to ensure 100% accuracy and regulatory compliance prior to dissemination.
- Leveraged data analysis to identify operational inefficiencies, providing actionable insights that enhanced service delivery and reduced errors.
Program Specialist
Kinder Care
Dallas/Fort Worth Area, TX
07.2016 - 09.2017
- Oversaw 10 programs, improving team morale and achieving accreditation readiness through enhanced training and support.
- Resolved compliance issues by conducting daily huddles, streamlining curriculum review processes, and introducing effective checklists and tools for staff.
- Reorganized program schedules, boosting efficiency and increasing satisfaction among stakeholders through improved workflows.
Education
Bachelor of Science - Human Development And Family Studies
University of North Texas
Denton, TXSkills
- Risk Management
- Regulatory Compliance Understanding
- Program Development
- Insurance Management
- Project Coordination
- Microsoft Office (including Excel and Pivot Tables)
- Communication
- Account Management Expertise
- Policy Analysis and Underwriting
- Claims Management
- Customer Service
Timeline
Risk Management & Insurance Specialist
UT Southwestern Medical Center
03.2022 - Current
Account Manager
American Contractors Insurance Group (ACIG)
09.2017 - 03.2022
Program Specialist
Kinder Care
07.2016 - 09.2017
Bachelor of Science - Human Development And Family Studies
University of North Texas
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