Kaylee Sund
Greenfield,IN
Summary
Dynamic and dedicated registered Medical Assistant with extensive experience at Community Health Network, excelling in patient care and team collaboration. Proven ability to enhance clinical workflows and maintain high standards of patient satisfaction. Skilled in phlebotomy and time management, fostering a positive environment while ensuring efficient healthcare delivery.
Overview
12
12
years of professional experience
Work History
Registered Medical Assistant
Community Health Network
Fishers Indiana
12.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Collected and documented patient medical information such as blood pressure and weight.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Resource Medical Assistant
Community Health Network
Indianapolis, IN
09.2022 - 08.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant
Community Health Network
Fishers Indiana
08.2015 - 07.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Improved clinical workflow with introduction of electronic health records system.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Patient Care Technician
Community Health Network
Indianapolis Indiana
03.2017 - 12.2017
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Shift Manager
Arby’s
Indianapolis
05.2013 - 08.2015
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Tracked receipts, employee hours, and inventory movements.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Education
Bachelors In Healthcare Management - Healthcare Management
University of Phoenix
Tempe, AZAssociates In Applied Science - Medical Assistant
International Business College
Indianapolis Indiana 12.2014
Skills
- Time management
- Multitasking Abilities
- Friendly, positive attitude
- Teamwork and collaboration
Timeline
Registered Medical Assistant
Community Health Network
12.2023 - Current
Resource Medical Assistant
Community Health Network
09.2022 - 08.2023
Patient Care Technician
Community Health Network
03.2017 - 12.2017
Medical Assistant
Community Health Network
08.2015 - 07.2022
Shift Manager
Arby’s
05.2013 - 08.2015
Bachelors In Healthcare Management - Healthcare Management
University of Phoenix
Associates In Applied Science - Medical Assistant
International Business College