Kaylee Szymanski
La Crosse,WI
Summary
I am a dependable and hardworking Marketing student at the University of Wisconsin-La Crosse. I am a team player who takes responsibility seriously, communicates well with others, and is always willing to learn new things. Through my customer service experience and marketing coursework, I have developed strong communication, teamwork, and time management skills. I am excited to continue learning, build my business skills, and gain hands-on experience in the marketing field.
Overview
2
2
years of professional experience
Work History
Server Trainer
Texas Roadhouse Restaurant
La Crosse, Wisconsin
09.2025 - Current
- Trained new servers on Texas Roadhouse service steps and guest greeting standards.
- Demonstrated menu knowledge, specials, and allergen guidance during server onboarding.
- Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
- Coached servers on table setup, side work, and dining room readiness.
- Provided one-on-one support to ensure successful completion of training objectives.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Provided exceptional service to a high volume of daily customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Crew Member
Dairy Queen
Madison, Wisconsin
06.2024 - 08.2024
- Greeted customers and efficiently entered orders at front counter to enhance service speed.
- Delivered food promptly, contributing to positive guest experiences and satisfaction.
- Handled cashier duties, including orders, payments, and change.
- Prepared Blizzard treats, cones, and sundaes, ensuring adherence to Dairy Queen standards for quality and presentation.
Education
Bachelor's Degree in Business - Marketing
University of Wiscosnin La Crosse
La Crosse, WI05-2028
Skills
- Marketing strategy
- Communication
- Team collaboration
- Customer Service
- Time Management
- Upselling techniques
- Social Media
- Market Research
- Microsoft Excel
- Problem Solving
- Employee Training
Timeline
Server Trainer
Texas Roadhouse Restaurant
09.2025 - Current
Crew Member
Dairy Queen
06.2024 - 08.2024
Bachelor's Degree in Business - Marketing
University of Wiscosnin La Crosse