Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Jake Alban

Clarksburg,MD

Summary

Skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer and problem-solver. Superb mentorship over more than 3 years.

Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team.

Accomplished public relations professional with expert understanding of business needs, public perception and media practices. Helps companies and high profile individuals control narrative with strategic communications approaches. Persuasive, articulate relationship-builder.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Talented Interpreter with some conversational abilities in Spanish. Maintain emotion, style and content of speaker's words in translations and familiar with deeper cultural context behind phrases. Passionate content strategist skilled in research, writing and editing broad range of content. Proficient in online content design, user experience research and solutions and working quickly to produce exceptional deliverables. Works independently to write interesting, clean and clear copy. Excellent communication talents, relationship-building skills, performance under pressure and judgment within tight deadlines.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

2
2
years of professional experience

Work History

Server Trainer

Buffalo Wild Wings
Gaithersburg, MD
05.2023 - 08.2023
  • Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
  • Provided one-on-one support to ensure successful completion of training objectives.
  • Conducted hands-on workshops to demonstrate server features and functions to trainees.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Accurately recorded orders on cash register and point-of-sale system.

Store Clerk

Anthonys Liquors and Subs
Ocean City, MD
05.2022 - 09.2022
  • Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
  • Organized store shelves according to product type and size.
  • Assisted in training new staff members on proper cash handling procedures and use of POS system.
  • Resolved customer complaints in a timely manner to maintain positive relationships with shoppers.
  • Performed opening, closing duties including counting money in registers at start, end of shift, reconciling discrepancies between computer-generated reports and actual count totals.
  • Developed and implemented successful social media campaigns to support company objectives.
  • Monitored customer comments on various social media channels and responded in a timely manner.

Delivery Driver

Manhattan Pizza
Clarksburg, Maryland
12.2021 - 04.2022
  • Received daily delivery instructions and route assignments from dispatch.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Assisted warehouse personnel in packing orders when necessary.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.

Store Clerk and Cashier

Meadows Farms Nurseries & Landscaping
Clarksburg, Maryland
03.2021 - 07.2021
  • Processed customer payments accurately and efficiently.
  • Inventoried merchandise on a regular basis to ensure accuracy of stock levels.
  • Verified that all pricing was accurate before putting items out for sale.
  • Maintained records of inventory transactions such as purchases, returns, restocking fees.
  • Operated cash register in accordance with company policies and procedures.
  • Resolved customer complaints in a timely manner to maintain positive relationships with shoppers.
  • Followed safety protocols when lifting heavy objects or operating machinery within the store environment.
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
  • Monitored product inventory levels to support completion of order requests and audits.

Education

High School Diploma -

Clarksburg High School
Clarksburg, MD
06-2021

Some College (No Degree) - Communication Studies (Business Minor)

Virginia Tech
Blacksburg, VA

Skills

  • Policy Enforcement
  • Team Member Training
  • Management
  • Relationship Building
  • Business Communications
  • Recordkeeping
  • Took 6 years of Spanish (minor Spanish speaking background)
  • Client Relationships
  • Photo and Video Editing
  • Easy learner
  • Conversion Strategy
  • Digital Media
  • Social Media
  • Verbal and Written Communication
  • Positive Attitude
  • Design Skills
  • Research
  • Digital Marketing
  • Photography

Affiliations

  • Enjoy fishing when the season is right
  • Have played guitar for 4 years, self taught
  • Enjoy staying active with sports and the gym
  • Enjoy following sports like baseball and football
  • Hobby in buying and selling sports memorabelia and sports cards

Languages

Spanish
Limited

References

References available upon request.

Timeline

Server Trainer

Buffalo Wild Wings
05.2023 - 08.2023

Store Clerk

Anthonys Liquors and Subs
05.2022 - 09.2022

Delivery Driver

Manhattan Pizza
12.2021 - 04.2022

Store Clerk and Cashier

Meadows Farms Nurseries & Landscaping
03.2021 - 07.2021

High School Diploma -

Clarksburg High School

Some College (No Degree) - Communication Studies (Business Minor)

Virginia Tech
Jake Alban