Kodie Purnell
Restruant manager/server
Victoria,TX
Summary
Dynamic leader with proven expertise in team member training and POS system proficiency, honed at Texas Roadhouse Restaurant and Texican Cafe. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in service efficiency. Skilled in safe food handling and leadership development, fostering a positive and efficient dining experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server Trainer
Texas Roadhouse Restaurant
03.2022 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Utilized effective communication techniques to support server learning and comprehension.
- Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
- Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.
- Assisted management in creating a new menu, resulting in increased sales and customer satisfaction.
- Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
- Improved customer satisfaction with personalized training methods tailored to each server's learning style.
- Reduced order errors and improved service speed by implementing hands-on training approach for POS system usage.
- Provided coaching and mentoring to employees.
Restaurant Manager
Texican Cafe
06.2017 - 02.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Initiated community outreach programs, increasing restaurant's visibility and engagement with local community.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Streamlined operations, adopting new scheduling system to ensure optimal staffing levels.
- Developed loyalty program to encourage repeat business, enhancing customer retention.
- Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Coordinated with catering staff to deliver food services for special events and functions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
Lab Technician - Medical Microbiology And Bacteriology
Skills
- Effective Time Management
- Safe Food Handling
- Menu Memorization
- Order Accuracy
- High-volume dining
- Upselling strategies
- Team Member Training
- POS System proficiency
- Cash Handling
- Tableside Service
- Policy Enforcement
- New employee mentoring
- Allergy awareness
- Leadership Development
Certification
Texas Food Handlers
TABC
- First Aid/CPR Certified
Timeline
Server Trainer - Texas Roadhouse Restaurant
03.2022 - Current
Restaurant Manager - Texican Cafe
06.2017 - 02.2022
Austin Community College - Lab Technician , Medical Microbiology And Bacteriology