Summary
Overview
Work History
Education
Skills
Timeline
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Kaylee Terranova

Pembroke,MA

Summary

Experienced and certified phlebotomist with a strong proficiency in venipuncture, capillary puncture, and special collection procedures. Detail-oriented professional dedicated to upholding the highest standards of quality control and patient care. Skilled in accurately collecting and labeling specimens, ensuring proper documentation, and maintaining a clean and organized work environment. Committed to providing compassionate and efficient service while prioritizing patient comfort and safety.

Overview

4
4
years of professional experience

Work History

Phlebotomist

Quest Diagnostics
06.2023 - 09.2024
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.

Server

Longhorn Steakhouse
01.2023 - 07.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Cultivated warm relationships with regular customers.

Retail Sales Associate

Hafta Havit Gift Shop
11.2021 - 12.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.

Supervisor

PS Gourmet Coffee
10.2020 - 11.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.

Education

Certification - Phlebotomy

Upper Cape Cod Regional Technical School
Buzzards Bay, MA
06.2023

High School Diploma -

Quincy High School
Quincy, MA
06.2018

Skills

  • Health Education
  • Specimen Collection
  • Quality Control
  • Sanitation and Sterilization
  • Venipuncture and Capillary Puncture
  • Time Management
  • Patient Support
  • Medical Terminology

Timeline

Phlebotomist

Quest Diagnostics
06.2023 - 09.2024

Server

Longhorn Steakhouse
01.2023 - 07.2023

Retail Sales Associate

Hafta Havit Gift Shop
11.2021 - 12.2022

Supervisor

PS Gourmet Coffee
10.2020 - 11.2021

Certification - Phlebotomy

Upper Cape Cod Regional Technical School

High School Diploma -

Quincy High School

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Kaylee Terranova