Kaylee Terranova
Pembroke,MA
Summary
Experienced and certified phlebotomist with a strong proficiency in venipuncture, capillary puncture, and special collection procedures. Detail-oriented professional dedicated to upholding the highest standards of quality control and patient care. Skilled in accurately collecting and labeling specimens, ensuring proper documentation, and maintaining a clean and organized work environment. Committed to providing compassionate and efficient service while prioritizing patient comfort and safety.
Overview
4
4
years of professional experience
Work History
Phlebotomist
Quest Diagnostics
06.2023 - 09.2024
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Centrifuged blood samples as outlined in clinical protocols.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Server
Longhorn Steakhouse
01.2023 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
Retail Sales Associate
Hafta Havit Gift Shop
11.2021 - 12.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Supervisor
PS Gourmet Coffee
10.2020 - 11.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
Education
Certification - Phlebotomy
Upper Cape Cod Regional Technical School
Buzzards Bay, MA06.2023
High School Diploma -
Quincy High School
Quincy, MA06.2018
Skills
- Health Education
- Specimen Collection
- Quality Control
- Sanitation and Sterilization
- Venipuncture and Capillary Puncture
- Time Management
- Patient Support
- Medical Terminology
Timeline
Phlebotomist
Quest Diagnostics
06.2023 - 09.2024
Server
Longhorn Steakhouse
01.2023 - 07.2023
Retail Sales Associate
Hafta Havit Gift Shop
11.2021 - 12.2022
Supervisor
PS Gourmet Coffee
10.2020 - 11.2021
Certification - Phlebotomy
Upper Cape Cod Regional Technical School
High School Diploma -
Quincy High School
Similar Profiles
Meaghan StirnaMeaghan Stirna
Oncology Account Executive at Quest Diagnostics/AmeriPath DiagnosticsOncology Account Executive at Quest Diagnostics/AmeriPath Diagnostics
Amanda ValentinAmanda Valentin
Phlebotomist II at Quest DiagnosticsPhlebotomist II at Quest Diagnostics
J'Ceana CurtisJ'Ceana Curtis
Phlebotomist at Quest DiagnosticsPhlebotomist at Quest Diagnostics