Aimee Ratliff
Prestonsburg,KY
Summary
Dependable and effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated, and knowledgeable about successful strategies for managing fast-paced work. I have several years of experience in phlebotomy, dermatology, and general medical practice, combined with a previous 2 years of experience as a dental assistant in a high-paced dental practice while in undergrad. I possess strong multitasking skills, with the capability to successfully complete various tasks. Excellent communication skills in communicating and educating patients of any population on medications, diseases, illnesses, healthier lifestyles, medication administration, the purpose of medications for a patient’s illnesses, and improving patients' health and wellness. I am also always eager to educate myself, be educated, and find ways to improve myself in the workplace.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Phlebotomist
Integrated Bioscience
07.2024 - 11.2025
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques, such as venipuncture and capillary puncture.
- Addressed questions and concerns to educate patients on the collection process and procedures. Contributing to positive patient experiences through empathetic communication skills during blood draws and sample collections by actively engaging with patients. Educating them on proper post-draw care, reducing potential complications, and ensuring their comfort throughout the process.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport, ensuring proper testing, timely results, and a high level of accuracy in labeling.
- Packaged and shipped specimens to central lab daily.
- Reduced contamination risks by strictly adhering to infection control protocols.
- Maintained a clean work environment by completing proper sanitation and cleaning of equipment and work areas between patients, and at the end of the day.
- Used personal protective equipment correctly to protect coworkers and patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Collaborated with medical professionals to ensure that accurate test orders and appropriate sample collection methods were used.
Clinic Nurse/Medical Assistant/Cert.Phlebotomist
Bayes Family Practice
10.2019 - 01.2024
- Built meaningful relationships with patients and families for optimal care.
- Developed a strong rapport with patients, fostering trust and open communication for a better understanding of their concerns.
- Provided emotional support to patients and families during difficult medical situations or diagnoses, demonstrating empathy and compassion throughout the process.
- Maintained detailed documentation of patient records, ensuring compliance with regulatory requirements.
- Reduced patient wait times through effective triage and prioritization of tasks.
- Monitored vital signs regularly to track patient progress and respond promptly to any changes or abnormalities.
- Performed triage on incoming patients and determined the severity of injuries and illnesses.
- Observed and assessed patients to identify concerning symptoms, and documented them electronically in the patients' charts for the physician.
- Evaluated patient histories, complaints, and current symptoms.
- Assisted the physician during examinations and procedures, as needed or asked for by the physician.
- Documented treatments delivered, medications given by the physician, IM medications administered by myself, and discharge instructions, as well as follow-up care (referrals, follow-up appointments, etc.).
- Administered vaccinations, and improved community health awareness by organizing educational sessions.
- Monitored patient reactions after administering IM medications and blood draws.
- Coordinated referrals to specialists, or external healthcare providers, when necessary for specialized care.
- Partnered with support technicians, nursing staff, and social workers to coordinate services.
- Collaborated with healthcare professionals to update patient records, ensuring accuracy and compliance with regulations.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team goals.
- Managed inventory of medical supplies, maintaining adequate stock levels, while minimizing waste.
- Implemented infection control measures consistently, maintaining a safe and sanitary clinic environment for patients and staff.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations when managing personal health information.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Facilitated patient education on disease management and prevention, promoting healthier lifestyle choices.
- Educated family members and caregivers on patient care instructions.
Medical Assistant/Phlebotomist
Pikeville Dermatology
05.2017 - 12.2019
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing the operating room and sterilizing instruments.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Education
Bachelor of Arts -
Morehead State University
Morehead, KY12-2010
Master of Arts - Teaching
University of The Cumberlands
Williamsburg, KYAssociate of Science - Nursing
University of Charleston
Charleston, WVSkills
- Patient support
- Communication skills
- Multitasking abilities
- Teamwork and collaboration
- Attention to detail
- Customer service
- Organizational skills
- Problem solving/decision making
- Interpersonal communication
- Patient education
- Patient documentation
- Medical terminology
- Time management
- Problem solving, conflict resolution
- Health education
- Data entry
- Patient care
- Patient confidentiality
- Health and safety
- Medical records handling
- Recording data
- HIPAA compliance
Volunteer work
I am always looking for ways to volunteer and educate the population about Organ donation and/or fundraising for Donate Life, KODA, and or the National Kidney Foundation. Organ Donation has always been a big part of my life and after my dad received a kidney in 2019, it became an even bigger part of my life. I love to educate people on how important organ donation and being an organ donor is and how much it can help so many people.
Hobbies and Interests
- Camping
- Fishing
- Traveling to random places on a road trip
- Watching my daughter Dance at ball games and competitions (it is what makes her most happy)
- Weekend Camping trips to the Races
- Making crafts with my 6 year old
Certification
CPR/First Aid
Timeline
Phlebotomist
Integrated Bioscience
07.2024 - 11.2025
Clinic Nurse/Medical Assistant/Cert.Phlebotomist
Bayes Family Practice
10.2019 - 01.2024
Medical Assistant/Phlebotomist
Pikeville Dermatology
05.2017 - 12.2019
Bachelor of Arts -
Morehead State University
Master of Arts - Teaching
University of The Cumberlands
Associate of Science - Nursing
University of Charleston