Kaylee Thompson

I am currently a Patient Access Associate. Within this position comes responsibilities such as,

• Scheduling patients
• Navigating NextGen
• Understanding each type of insurance and their protocols
• Understanding & explaining the WHC sliding fee program
• Money transactions
• Faxing/Scanning/Copying
• Completing ROIs (release of information), Answering tasks sent by providers and other staff
• Completing monthly recalls
• Sending medication refill request
• Ensuring all forms are completed correctly prior to submitting them for processing
• Daily chart prepping
• Insurance verifications
• Document management
• Assisted with registration of new patients and updating existing patient records.
• Adhered to HIPAA regulations while handling confidential patient information.
• Maintain excellent customer service experience for our patients.

After working as a COVID-19 screener, now currently as a Patient Access Associate at White House Clinic, I also cross-trained and continue to work in medical records a few days a week, though my job title is not 'Health Information Management'. This job entails various tasks including but not limited to,

• Scanning documentation into the appropriate categories within the correct patient record
• Scanning all health care records and reports from/to outside facilities
• Receiving documentation via mail/fax for providers, etc.
• Completing ROIs
• Faxing/Scanning/Copying
• Navigating NextGen
• Working in a health care facility means also knowing and understanding protocols, such as, HIPAA, and the proper disposal of PHI.

• Interacted with insurers to effectively resubmit and settle denied claims.
• Managed adjustments to incoming funds from insurance providers.
• Skilled in utilizing Best Notes and EZ Claims.
• Proficient in utilizing Fee Schedule for billing processes.
• Analyzed rejected claims and corrected errors as necessary before resubmitting them for payment.

As a COVID Access Screener, some of my job duties included;

• Ensuring that each patient/visitor entering the building was not experiencing any type of COVID-19 related symptom
• Took body temperatures of everyone walking into the building to ensure no fever
• Maintaining a clean, and sanitary waiting area for our patients.
• Greeted each patient & visitor with compassion & a welcoming gesture.

I made and received calls from health insurance members; I would schedule/reschedule/cancel appointments for their once a year, in-home health visit with Signify Health.

As a Tanning Consultant at Sun Tan City, my job duties included,

• Welcoming in each client & consulting them with their tanning/teeth whitening goals
• Selling tanning products
• Money transactions
• Maintaining a clean environment such as cleaning each tanning bed after each use, etc.

After a few months of working as a Tanning Consultant, upper management believed I had earned a leadership role as a 'Key Holder' - as a keyholder, my responsibilities increased to

• Counting the register drawers, & the safe before & after each shift
• Properly opening/closing the store; making sure everything is turned off/on, doors locked/unlocked, & alarm system armed/unarmed

At this time, I would also be responsible for ensuring that my fellow co-workers were doing what their job duties required as well, and helped with some training for new hires.

At the beginning of my employment with Sonic, my role as a team member was to operate the drive-thru, such as, take food orders & handle money transactions in a timely manner
After a few months of working as a 'team member', the upper management of Sonic Drive-In believed I had earned a lead role as a 'shift leader' - As a shift leader, my role was to open the store at 6 AM I dealt with the ins & outs of the store, ensuring everyone showed up for their shift when scheduled to do so, kept track of inventory, trained new hires, etc.