Kaylee Tiagonce
San Antonio
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Dunkin' Donuts
12.2022 - Current
- Supervised daily store operations, ensuring adherence to company standards for customer service, product quality, and cleanliness.
- Trained, coached, and motivated team members to meet performance and productivity goals.
- Managed shift schedules, delegated tasks, and monitored workflow to maintain efficiency during high-volume periods.
- Handled cash management responsibilities including register counts, deposits, and balancing drawers.
- Resolved customer concerns with professionalism, promoting positive guest experiences and repeat business.
- Ensured compliance with health, safety, and food handling regulations.
- Assisted in inventory control by monitoring stock levels and coordinating with management for replenishment.
- Acted as point of contact between crew members and upper management, supporting a positive team environment.
Counselor
Sunshine Aftercare Program
02.2024 - 07.2025
- Supervised daily activities and routines for children in a safe environment.
- Implemented engaging educational activities to promote child development and learning.
- Managed meal preparation and ensured nutritional guidelines were followed for children.
- Collaborated with parents to discuss children's progress and address concerns effectively.
- Maintained cleanliness and organization of play areas and childcare facilities regularly.
- Provided emotional support and guidance to help children navigate social situations.
Customer Service Representative
Teleperformance USA
Coral Springs
03.2023 - 10.2024
- Assisted customers with inquiries through multiple communication channels.
- Resolved customer complaints by investigating issues and providing solutions.
- Documented customer interactions accurately in company systems.
- Managed escalated cases by coordinating with various departments.
- Collaborated with team members to streamline support processes.
- Maintained up-to-date knowledge of products and services offered.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Junior High School Education -
Coral Glades High School
Coral Springs, FLBusiness (College) -
Broward College
Coconut Creek, FLSkills
- Food service
- Preschool experience
- Time management
- Cash handling
- Supervising experience
- Retail sales
- Shift management
- Insurance sales
- Autism Experience
- Babysitting
- Childcare
- Social work
- Teaching
- Experience with Children
- Sales
- Special Education
- Cash register
- Early childhood education
- Classroom experience
- Organizational Skills
- Restaurant experience
- Food industry
- Customer service
- Cashiering
Certification
- Driver's License, 08/01/19, 02/01/28
- CPR Certification, 03/01/24, 03/01/26
- Child Development Associate Certification
Languages
English, Expert
Personal Information
Willing To Relocate: Anywhere
Timeline
Counselor
Sunshine Aftercare Program
02.2024 - 07.2025
Customer Service Representative
Teleperformance USA
03.2023 - 10.2024
Shift Leader
Dunkin' Donuts
12.2022 - Current
Junior High School Education -
Coral Glades High School
Business (College) -
Broward College